total quality management

Front

Total Quality Management focuses on: Employee, Customer, Both (a) & (b), None of the Above

Back

Both Employee and Customer

Front

TQM & ISO both focus on

Back

Customer

Front

While setting Quality objective, ________ to be considered.

Back

Customer need

Front

What is ISO?

Back

International organization for standard

Front

Why is quality a problem?

Back

All processes have some variation

Front

Which one of the following is NOT included as the Three Key Performance Criteria? Options: Quality, Cost, Time, Materials

Back

Materials

Front

Where was Total Quality Management first developed?

Back

Japan

Front

Key components of a Total Quality Management system?

Back

Involves everyone, continual improvement, use of data and knowledge

Front

Total Quality Management (TQM) focuses on

Back

Both employee and customer

Front

P-D-C-A stands for

Back

Plan-Do-check-Act