Customer Communication Strategies

Front

What are some options customers have to communicate with companies?

Back

Email, online chat, company website, social media (e.g., Facebook, Twitter)

Front

What is a common problem with multi-channel communication in customer service?

Back

Insufficient communication between customer service channels leading to repeated explanations by customers.

Front

What do customers today expect regarding response times from companies?

Back

Customers expect quick responses and do not want to wait.

Front

What is the prize for successful multi-channel communication?

Back

Customer loyalty.

Front

What is the cost of failure in customer communication?

Back

Customers who do not return.

Front

How can companies improve the customer experience in multi-channel communication?

Back

By improving response times and ensuring communication channels are connected.