Alta Pest Control

Front

What is this:
“Provide a better experience by becoming better people.”

Back

Alta's Mission Statement

Front

This is the definition of what?
"Alta's aim and agenda is to enhance the quality of our services, interactions, and products by fostering the personal and professional growth of our employees. We submit and firmly believe that a commitment to continuous self-improvement, ethical behavior, and a dedication to personal development is THE pathway to delivering superior experience to our customers."

Back

Alta's Mission Statement

Front

What are these?
1. Communicate
2. Become More
3. Take Ownership
4. Climb Together
5. Full Send

Back

Alta's Core Values

Front

Our ___ is the most important thing that separates us from our competitors.

Back

Customer Service

Front

____ will prevent customers from switching over to another company for a better price.

Back

Fantastic Interactions

Front

If you didn’t ______, it didn’t happen.

Back

Write it down

Front

What are these 5 steps to?

1. 1. Non-verbals & Para-verbals
2. 2. Acting Class
3. 3. Be patient and listen
4. 4. Be knowledgeable
5. 5. Gametime- Enjoy yourself

Back

Great Customer Service

Front

What are 2 non-verbals to keep in mind when on the phone with a customer?

Back

Smile; Hand Gestures; Give the person on the phone your full attention; Sit upright in your chair.

Front

This is the definition of what? Behaviors and elements of speech aside from the words themselves.

Back

NON-VERBALS

Front

This is the definition of what? The messages that transmit through the tone, pitch, and pacing of your voice.

Back

PARA-VERBALS