What are common causes of work-related stress?

Heavy workload, tight deadlines, changes to duties, insufficient skills, lack of equipment, and poor relationships.

What are some common effects of stress on the body?

Headaches, increased heart rate, weakened immune system, muscle tension, and chest pains.

What are primary interventions for reducing workplace stress?

Proactive measures to prevent stress by removing potential stressors.

What is bullying in the workplace?

Repeated, unreasonable behavior directed toward an employee that creates a risk to their health and safety.

What is the definition of stress in the workplace?

The physical and emotional response that occurs when job requirements do not match employee capabilities.

What is the role of cognitive behavioral therapy in workplace stress management?

It helps workers alter their perceptions and responses to stressors.

What should be included in a return-to-work plan for employees affected by stress?

Modification and redesign of work to accommodate the employee's needs.

What is the impact of workplace violence on society?

Deteriorated relationships, increased fear and anxiety, and higher taxes for healthcare and rehabilitation.

What is the difference between assault and harassment?

Assault involves physical harm, while harassment involves unwanted behavior that creates a hostile environment.

What is the significance of the case study mentioned in the text?

It illustrates a scenario of workplace violence and prompts discussion on its implications.

What are secondary interventions for workplace stress?

Corrective measures focused on altering how workers perceive and respond to stressors.

What is the importance of training and education in reducing workplace stress?

It equips employees with skills to manage stress and improve their work performance.

What are tertiary interventions in workplace stress management?

Forms of control at the level of the illness, focusing on managing existing stress-related conditions.

What is the role of breaks and nap times in reducing workplace stress?

They help employees recharge and improve overall productivity.

What is the purpose of routine health surveillance in the workplace?

To screen for high blood pressure and stress symptoms among employees.

What is the impact of workplace violence on job performance?

It can lead to lowered job performance and increased job insecurity.

What are the legal obligations of employers regarding workplace violence?

Employers must ensure the safety and health of their employees as per OSHA regulations.

What is the effect of workplace violence on public goodwill?

It can lead to a loss of reputation and trust in the organization.

What is the relationship between workplace violence and anxiety in society?

Workplace violence can increase societal fear and anxiety levels.

What are the signs of workplace bullying?

Persistent negative attacks on personal and professional performance that are unpredictable and unfair.

What is the significance of the group assignment mentioned in the text?

It encourages collaboration and deeper understanding of accident causation theories.

What is the role of employee participation in decision-making to reduce stress?

It empowers employees and can lead to better job satisfaction and reduced stress.

What are the potential economic consequences of workplace violence?

Increased insurance premiums and costs associated with higher turnover rates.

What is the importance of matching job descriptions with employee skills?

It helps prevent work-related stress by ensuring employees are qualified for their tasks.

What is the impact of workplace violence on family relationships?

It can lead to deteriorated relationships with family and friends.

What is the role of management in preventing workplace violence?

Management must create a safe work environment and address any incidents of violence promptly.

What are the psychological effects of workplace violence?

Anxiety, fear, irritability, and post-traumatic stress disorder.

What is the significance of the presentation date mentioned in the text?

It sets a timeline for students to prepare and present their group assignments.

What is the difference between primary, secondary, and tertiary interventions?

Primary prevents stress, secondary alters perceptions, and tertiary manages existing conditions.

What is the role of medical care in workplace stress management?

It provides support for affected workers and helps them recover.

What is the importance of redesigning the work environment?

It can reduce stressors and improve employee well-being.

What are the potential long-term effects of workplace violence on employees?

Chronic stress, mental health issues, and decreased job satisfaction.

What is the role of communication in preventing workplace violence?

Open communication can help identify and address potential issues before they escalate.

What is the significance of the 'thank you' at the end of the text?

It acknowledges the audience and concludes the presentation.

Chapter 4 Flashcards

Student preview

41 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is workplace violence?

Back

Incidents where employees are abused, threatened, assaulted, or subject to other offensive behavior in circumstances related to their work.

2.

FLASHCARD QUESTION

Front

What are the types of workplace violence?

Back

1. Criminal intent 2. Customer/client 3. Worker on worker 4. Personal relationship

3.

FLASHCARD QUESTION

Front

What does OSHA 1994 require from employers regarding workplace safety?

Back

Employers must ensure, as far as practicable, the health, safety, and welfare of their employees.

4.

FLASHCARD QUESTION

Front

What are some examples of workplace violence?

Back

Physical attacks, harassment, bullying, threats, and sexual assault.

5.

FLASHCARD QUESTION

Front

What is sexual harassment?

Back

Unwanted conduct of a sexual nature that affects the dignity of men and women at work.

6.

FLASHCARD QUESTION

Front

What are the consequences of workplace violence at the personal level?

Back

Psychological issues (anxiety, stress, depression) and physical problems (injuries, job insecurity).

7.

FLASHCARD QUESTION

Front

What are the organizational consequences of workplace violence?

Back

Higher turnover rates, reduced job satisfaction, increased insurance premiums, and loss of public goodwill.

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