Communication and Leadership Review

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Active Listening

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Type of listening where the listener provides feedback to the speaker according to the information received.

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Aggressive Communication

Back

Communication style characterized by the use of manipulation to achieve an end goal.

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Assertive Communication

Back

Communication style characterized by trying to reach a mutually agreed-upon solution by creating an atmosphere where others can express themselves to reach a common solution; known as 'broken record'.

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Channel

Back

Method or medium in which the message is sent.

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Communication

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Exchange of thoughts, opinions, or information by speech, writing, or behavior.

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Communication Style

Back

Way in which a message is conveyed.

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Decoding

Back

Process of mentally processing a message.

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Encoding

Back

Process of transforming information to be conveyed into a transferrable form.

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Feedback

Back

Response of the receiver to the message.

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Interactive Model of Communication

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Model depicting the exchange of ideas and messages taking place from both the sender and receiver, and vice versa, but not as a simultaneous process.