Business Process Management (BPM) Overview

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What is Business Process Management (BPM)?

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A discipline that helps organizations discover, model, analyze, measure, improve, optimize, and automate their business processes to deliver value and better services.

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What are the key ingredients of a business process?

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Inputs, Activities/Tasks, Outputs, Stakeholders, Controls/Rules, Metrics.

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What is the goal of BPM?

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To align processes with organizational objectives and customer needs.

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What are the main phases of the BPM lifecycle?

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Process Identification, Process Discovery, Process Analysis, Process Redesign, Process Implementation, Process Monitoring and Controlling, Process Optimization.

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What does Process Identification involve?

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Systematically defining the set of processes in an organization and choosing which ones to focus on.

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What is the purpose of Process Architecture?

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To show how all key processes relate to one another and to organizational goals.

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What is Process Selection?

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Choosing which processes to improve based on business impact, customer importance, resource availability, and potential for improvement.

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What is Process Modeling?

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The visual representation of how a process works, making it easier to understand, analyze, and communicate.

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What is BPMN?

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Business Process Model and Notation: an industry-standard visual language for process modeling.

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What are the benefits of process modeling?

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Clarifies roles and responsibilities, reveals inefficiencies, supports simulation and analysis, and helps with automation and system design.