Physical Instability

Physical Instability

DSL signal is not stable due to physical issue, which is led to unstable behavior in the internet service with the customer

Multiple Select

Supported by ASSIA CST has instability issue, while his ASSIA advice after search is: "Technician Dispatch is Recommended"

So, it means that we will troubleshoot as:

• Physical Instability

• Logical Instability

Poll

Supported by ASSIA CST call us today (Oct 04, 2020) to complaint from instability issue.

While he didn't performed any fix from his side,

and there is no fix have been performed from IU or MV teams on the line as per TTS history.

In the same time, PO has been completed in

So what is the most proper mode to be applied on his line from ASSIA-Clear View

• No Fix Performed on the Line

• A recent fix was performed on the line over the past 24 hours

• A fix was performed more than 24 hours ago

Multiple Select

Supported by ASSIA CST has Physical Instability, what is the first step to be done during the call?

• Let CST connect from the main without splitter or welding

• Check Diagnostic Tab

Multiple Select

In case Supported by ASSIA CST has Physical Instability, while he has the below Diagnostic Fault: "High Power Noise"

So, what should be your action?

• Ask the customer if there is any welding or shorts on his main wire and if exists check the availability to remove it

• Check with customer from main and check if customer has wireless phone or not.

• Ask the customer if there is any EMF cable like "Dish Cable " Passes beside telephone line "main wire " and inform him to make it so far from telephone line “main wire"

Multiple Select

What is the SLA of Physical Instability case?

• 1 day

• 1 working day

• 2 days

• 2 working days

Multiple Select

Not Supported by ASSIA CST has instability issue, while his DSL LED becomes off when internet disconnects

So, it means that CST has:

• Physical Instability

• Logical Instability

Multiple Select

What is the duration of stability?

• it's the duration which DSL LED remains Up

• it's the duration which DSL LED remains Down