Work Skills

WORK SKILLS

Subject: Office Administration

Teacher: S. Kelly

Class: 10BA & 10 B2

Date: October 5, 2022

Lesson Objectives

1. Define the term skill
2. Describe skills desirable of office personnel

What is a skill?

A skill is an ability that has been developed through training and practice.

Skills or abilities are what you bring to an office job.

Work Skills

• Literacy and numeracy

• Computer literate and productivity tools

• Effective communication

• Time Management

• Analytical and problem-solving

Literacy and Numeracy

• Literacy is the ability to read and write

• The ability to work confidently with numbers and measures.

• An office worker must be able to read and understand written material

• You must have an understanding of ways in which data are gathered and presented.

• It is the ability to apply logic and reasoning in working numbers and other mathematical concepts.

Computer Literate and Productivity Tools

• Computer literacy is the basic working knowledge of computers and related software.

• Productivity tools are a wide range of programs or software design to increase efficiency in the workplace. These include word processing, spreadsheets, databases, presentations and desktop publishing.

Effective Communication

• The ability to speak and write English fluently;

• The ability to express ideas to others orally or in writing so that they understand it clearly.

• The ability to listen to what others are saying.

Time Management

• The ability to manage time in order to effectively accomplish a number of required tasks.

• Use techniques to complete specific tasks, so that you make the best use of the time available to you during your day in the office.

• Organize work in order of priority and complete them as such.

Analytical and Problem-solving

• The ability to analyse the information or situation before making decisions on what action to take.

• Problem-solving goes hand-in-hand with analytical ones. It, requires that after analysing a certain issue, you will be able to find a good solution, within a timely manner and at the lowest cost.

• Evaluate each solution to determine its relative merit

Open Ended

The office manager has observed that two of her workers are frequently late. However, they are quite willing to work through their lunchtimes or work late when necessary.

a. With what skill/s do these office workers have a challenge with?

b. Outline the problem-solving process the manager should follow when trying to resolve the problem.

c. Propose THREE possible solutions that she could consider.