Security and Confidentiality IDES/PUA

Security and Confidentiality IDES/PUA

Do you know the rules and expectations that are expected of you? By the end of this training you will know and understand what is expected of you and what you can do if you encounter a policy breach. Let's get started

• Personal, Private or Sensitive information (PPSI) gathered from any system including PUA, data related to the engagement and/or information related to our association with the engagement cannot be posted on social media sites.

• We are not permitted to use the PUA site to file claims or look up social security numbers for ourselves, friends, or family members.

• We are not permitted to store or transfer data to any unapproved system including our laptops, cell phones or other devices.

• We are not permitted to provide my contact details or my supervisor’s contact details to claimant.

Scenario: Your friend asks you to look up their PUA account because their identity verification hasn't been approved.

Multiple Choice

What do you do? What do you say?

• "Sure. What are the last 4 of your Social? Let me see what I can find out for you?"

• I'm sorry, I won't be able to look anything up for you. Are you able to log into your account and check the status and correspondence?

• You are welcome to call the PUA Center - here's the number: 833-604-0774

• Both B & C

PUA Fraud

What are the consequences?

• Collecting unemployment benefits based on false, misreported, or unreported information to the state is considered fraud. Claimants are legally responsible to follow the requirements set by state law.

• Demand for repayment, collection efforts and garnishment of future benefits and wages are just some of the consequences

• Penalties can also include criminal prosecution including but not limited to serving time in jail.

Multiple Choice

True or False: You are encouraged to provide your supervisor's personal cell phone number if a claimant asks for it.

• True

• False

Sharing Proprietary Information on Social Media is prohibited

• Posting information about our client's business or any job aid information can lead to immediate termination.

• Posting information about specific claims including that of your family, friends or even your own is also grounds for immediate termination.

Multiple Choice

What is the harm in posting information to help claimants on Facebook?

• It is best for claimants to get official information from the PUA website.

• For the security of information and claimant confidentiality, it's best not to post on social media.

• Twitter is better

• Both A&B

How can I report fraud or the misuse of our resources?

You can reach out to your supervisor/operations manager or you can report it confidentially by calling the Harte Hanks Employee Reporting Hotline @ 866-480-2667,

Multiple Choice

True or False: If you want to check the status of a previous PUA claim, is it ok to login to your account to check the status as long as you do not make any changes.

• True

• False

Please reach out to your supervisor/operations manager should you have any questions, comments or concerns.

Thank you!