Skill/Will

Skill/Will Matrix

Trainer: Stephanie Chavez

Time Limit: 20 minutes

Menti.com

2409747

Objectives:

• Ability to identify the 4 categories in the Skill/Will Matrix.

• Understand the type of approach each category benefits from.

Multiple Choice

The skill / will matrix is a 2×2 matrix that is often used by managers to assess individual _________.

• performance

• knowledge

• emotions

Quadrants

The model suggests that individuals in each quadrant should be managed in a different, specific way, ranging from Delegation to Direction.

Multiple Choice

What is the best approach if your agent has High Skill and High Will?

• Delegate Tasks

• Find their motivation

• Identify knowledge gaps

• Set clear rules and deadlines

To delegate effectively...

• Involve the individual in the decision making process

• Celebrate successes 

• Empower the individual to own their deliverables

• Provide feedback

Multiple Choice

What is the best approach if your agent has High Skill and Low Will?

• Delegate Tasks

• Find their motivation

• Identify knowledge gaps

• Set clear rules and deadlines

To excite effectively...

• Instill a sense of value and importance into the tasks

• Learn what motivates your individual and provide those motivating factors

• Celebrate successes

• Provide feedback

• Empower them to own their deliverables. (Individuals without ownership often lose will)

Multiple Choice

What is the best approach if your agent has Low Skill and High Will?

• Delegate Tasks

• Find their motivation

• Identify knowledge gaps

• Set clear rules and deadlines

To guide effectively...

• Set clear and agreed outcomes

• Explain processes and required steps

• Identify & provide the required training needs

• Check in frequently and constant feedback

• Remain available to support and ensure you celebrate successes and progress

Multiple Choice

What is the best approach if your agent has Low Skill and Low Will?

• Delegate Tasks

• Find their motivation

• Identify knowledge gaps

• Set clear rules and deadlines

To direct effectively...

• Ensure you are clear about required outcomes, quality levels and deadlines

• Allow the individual to own specific bits you think they can deliver

• Check in with them regularly, review their work to ensure it’s at the right standard

• Remember to recognize and celebrate their successes too.

Summary

Now that we have reviewed the 4 categories in the Skill/Will Matrix and approach each category benefits from, tell me about 1 thing you will change in your future interactions.

Menti.com

7605126