Effective Business Communication

Effective Business Communication Study Guide

Six Qualities of Good Communication

• Briefness

• Organization

• Clarity

• Relvance

• Courtesy

• Sutiability

Communication

To share information, thoughts, or opinions, with suppliers, customers, family members, friends, business colleagues, and many others.

Business Letters

Used for longer or more official messages, should be typed in an easy to read font. NOT FANCY SCRIPT

Multiple Choice

To share information, thoughts, or opinions, with suppliers, customers, family members, friends, business colleagues, and many others.

• Briefness

• Communication

• Business

• Texting

Multiple Choice

True or False? When writing a business letter, you should use a "Fancy Script" type font.

• True

• False

Multiple Choice

What are the six qualities of good communication?

• Briefness, clarity, organization, relevance, courtesy, suitability

• Clarity, organization, salutation, eye contact, courtesy, relevance

• Texting, organization, clarity, courtesy, relevance, briefness

Terms to know

• Salutation- greeting, starting at the left of the margin

• Memo- brief note that informs employees about a business related matter

• Message thread- shows every previous message

• Fax- an exact copy of something

• Conference Call- allows three or more parties in different locations to speak to each other over the same phone line =

5 Points to becoming a Good Speaker

• Speak Clearly

• Draw in the Entire Audience

• Encourage Participation

• Read the Mood of the Room

• Use Gestures

Multiple Choice

An exact copy of something

• Phone

• Fax

• Texting

• Instant Messaging

Multiple Choice

A brief note that informs employees about a business related matter

• Heading

• Body

• Memo

• Communication

Multiple Choice

Shows every previous message in the correspondence

• Fax

• Business

• Message Thread

• Videoconference

5 Tips for Making an effective Phone Call

• Identify yourself immediately

• Ask if the person has time to talk

• If you're put on hold, be patient

• If asked to leave a message, provide enough information for recipient can return your call

• Give call your full attention, if recipient answers

Terms to Know

• Videoconferences- a meeting in which participants in different locations see and hear each others through monitors, cameras, microphones, and speakers

• Instant Messaging- immediate communication using typed text over the Internet

• Texting- another name for instant messaging

• Emoticon- a symbol, such as those on the right, or combination of punctuation marks used to convey emotions.

• Active listening- consciously, and responding in ways that improve communication

Two Parts of Active Listening

• Focus on Speaker

• Give Feedback

• 
  

• 
  

• 
  

Multiple Choice

Listening consciously, and responding in ways that improve communication

• Texting

• Business

• Active Listening

• Emoticon

Multiple Choice

True or False? If the recipient does not answer, leave enough information when leaving a message.

• True

• False

Multiple Choice

Another name for instant messaging

• Texting

• Emoticons

Multiple Choice

A meeting in which participants in different locations see and hear each other through monitors, cameras, microphones, and speakers

• Active Listening

• Conference Call

• Videoconferences