Chp 11 Front Office Lesson

Chp 11 Front Office Lesson

Multiple Choice

Room where guests sleep for one or more nights.

• room inventory

• function room

• sleeping room

• wake-up call

Multiple Choice

The rooms division is the part of the hotel that handles all tasks involved in ____.

• guest services and front desk functions

• preparing and selling rooms

• reservations and guest security

• scheduling and forecasting

Multiple Choice

Technology used to run lodging properties is called a ____ system.

• lodging management

• property management

• racking

• telecommunications

Multiple Choice

Handles everything related to selling sleeping rooms and interacting with guests.

• front office

• bell hop

• door attendant

• engineers

Multiple Choice

The front office can be divided into these four departments: ____.

• account settlement, audit, check-in, and front desk

• bell services, gift shop, recreational facilities, and telecommunications

• check-in, checkout, reservations, and uniformed services

• front desk, reservations, telecommunications, and uniformed services

Multiple Choice

A guaranteed reservation...

• Holds the room for 24 hrs

• Holds the room until the guest arrives

• Holds the room til 3pm

Multiple Choice

Count of the number of rooms sold and the number of rooms available each day.

• sleeping rooms

• guest folio

• room inventory

• room count

Multiple Choice

The ____ is responsible for keeping an accurate room inventory.

• door attendant

• housekeeping staff

• bell attendant

• reservations manager

Multiple Choice

Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.

• True

• False

Multiple Choice

Door services, bell services, parking and transportation, and information and arrangements are responsibilities of the _____ department.

• front desk

• restaurant

• uniformed services

• accounting

Multiple Choice

Door attendants are responsible for all guest room keys.

• True

• False

Multiple Choice

The ______________ helps guests by providing information and making arrangements for lodging guests.

• reservations agent

• night manager

• concierge

• bell attendant

Multiple Choice

The main responsibilities of the front desk agents are ____.

• account settlement and telecommunications

• guest check-in and checkout

• guest security and wake-up calls

• reservations and guest security

Multiple Choice

The first step in checkout is to give the guest a final copy of the bill.

• True

• False

Multiple Choice

Predicting the number of guests who will stay at the hotel.

• forecasting

• guessing

• occupancy

• sleeping rooms

Multiple Choice

The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.

• forecasting

• guest activities

• occupancy

• reservations