Application Software (section 4.6, 4.7 & 4.8)

Application Software, Software Troubleshooting & Software Careers

Section 4.6, 4.7 & 4.8

Open Ended

What type cable and port is usually needed to connect a printer to a computer?

Settings App, Select Devices, then add printer/scanner

The default printer is the one print jobs will be sent to unless we specify otherwise. To set the default printer, under Printers & scanners, select the printer you want and then select Set as default.

Once you've connected your system to a local printer, you can share it on the network. 

right-click the printer we want to share and select Printer properties. 

On the Sharing tab, mark 'Share this printer' and in the 'Share name' field, enter a name for the printer.

To verify that this printer is working correctly, right-click and again select Printer properties. On the General tab, click 'Print Test Page'. Click Close.

Under Printer, select the printer you want to send the document to. Configure any other settings, such as page orientation and paper size. Specify the number of copies, and then click Print.

With the document open, click File and then Print. Under Printer, select the printer you want to send the document to. 

Sometimes you may have to manage the print jobs as they're queued up waiting for the printer

Multiple Select

Select the 2 advantages of Laser printers

• high quality documents

• low quality documents

• difficult to maintain

• less expensive

Multiple Select

Select the 2 advantages of Inkjet Printers

• lower quality documents

• high quality documents

• less expensive

• more expensive

Multiple Choice

Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?

• System slowdown

• Software crash

• System crash

• Malware infection

Multiple Choice

Which of the following is the first step in verifying that a problem has been fixed?

• Opening the program

• Running the computer for an extended time period

• Running a virus scan

• Rebooting the system

Multiple Choice

Which of the following keys is used to enter Safe Mode on a Windows computer?

• F8

• Shift

• F5

• CTRL

Open Ended

What should I do when an app becomes unresponsive?

Technical support specialists serve as the main contact for a company's help desk or support organization

Technical support specialists serve as the main contact for a company's help desk or support organization

level one support technician is responsible for basic tasks such as recording problem descriptions in help desk tickets, simple troubleshooting, researching a knowledge base, and then providing basic support such as resetting passwords and installing printers.

When a problem can't be resolved at this level, the ticket is escalated to a higher level of support.

Multiple Choice

What should a level 1 technician do when they are unable to solve an issue?

• Close the ticket and let someone else handle it.

• Escalate to a higher level of support.

• Keep working at it until they resolve it.

• Contact Microsoft support.

a regular technical support specialist and a managed service provider technician is that an MSP's services are outsourced as a third-party company. 

Many businesses prefer outsourcing because it allows them to cut costs and focus on their business operations without having to worry about IT administration and data security. 

Most MSP tech positions require at least two years of prior experience in technical support. 

Since these support technicians are the face of their company, they need to be knowledgeable with excellent customer service skills. MSP technicians often work with many different organizations with a variety of computer systems.

Multiple Choice

How many years of prior experience in tech support do most MSP positions require?

• 1

• 5

• 2

• 3

Open Ended

How does the work of support professionals affect my daily life?

How can I prepare for a career in support?

Open Ended

Why is it important to keep apps up to date?