Imi

We have a training problem

Poll

The lessons I'm creating are making a difference.

• Yes

• No

• Maybe

Multiple Choice

How much is the average outsourced call center pricing per agent, per hour in the US?

• $10 - 15

• $20 - 30

• $15 - 25

Multiple Choice

How much is the average outsourced call center pricing per agent, per hour in the Philippines?

• $15 - 20

• $8 - 14

• $5 - 10

Quick Mafs!

How much do we earn?

Poll

Currently, training helps increases our profits.

• Yes

• No

• Maybe

Quick Mafs!

How much do we contribute?

Open Ended

Step 1. File request

Step 2. Develop lessons

Step 3. Launch Lessons

Step 4. ?

Step 5. Profit!

How do we help with profits?

Quick Mafs!

How much do we lose?

Open Ended

A _____________ is your call center's commitment to maintaining a certain standard of service to your clients and customers.

Service Level Agreement

I promise to answer 75% of calls within 20 seconds.

I promise to keep CSAT average to 85%.

Otherwise...

But what about converting lessons to elearning?

What about Resiliency Studio lessons?

Open Ended

You've heard of absenteeism.

Get ready for presenteeism!

Poll

The lessons I'm creating are making a difference.

• Yes

• No

• Maybe

意味

Imi

meaning