Professional Communication

Professional Communication

Connecting Last Week

• Introductions

• Verbal and Nonverbal

Multiple Choice

What is verbal communication?

• Phone call

• Voicemail

• In-person communication

• All

Multiple Choice

What does non-verbal communication mean?

• What others say to us when meeting

• All unwritten and unspoken messages

• Text messages

Non-verbal communication

• Think Body Language

• "Vibes" included

Listening vs Hearing

• Actively engaged

• Comprehending

• Asking questions when necessary

Clear, concise, and consistent

including volume, subject, details, and timely

Poll

Which non-verbal communications is most important?

• Eye contact

• Handshaking

• Hand movement

• Posture

Be attentive

• Check for understanding

• Use appropriate technology

• Consider your audience

When things go wrong: LAST

Listen

Apologize

Solve

Thank