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chapter 3 - Guest cycle & Reservation

chapter 3 - Guest cycle & Reservation

Assessment

Presentation

Other

University

Hard

Created by

Amirul Rashid

Used 5+ times

FREE Resource

44 Slides • 18 Questions

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Chapter 3 - Guest cycle & Reservation

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Multiple Select

What do you need to do when a guest arrive at a hotel? You may select more than one answer.

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Guest call the hotel to book a room

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Bellman the guest luggage

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Handover room key to the guest

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Front desk registering the guest

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Multiple Choice

The interaction between a guest and a hotel before the guest arrives at the hotel known as___________

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Arrival

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Pre-Arrival

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Checkout

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Luggage Handling

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Multiple Choice

___________________the most important pre -arrival activity

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Currency Exchange

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Registration

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Luggage Handling

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Reservation

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Multiple Select

Assisting guest in transportation

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Pre-arrival

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Arrival

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Occupancy

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Departure

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Multiple Choice

Find out if the guest has enjoyed their stay

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Pre-arrival

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Arrival

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Occupancy

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Departure

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Multiple Choice

A computer-based reservation system, which enables guests to make reservations in any of the participating lodging properties at any destination in a single call is known as

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Direct Reservation

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CRS

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GDS

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Intersell Agency

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Multiple Choice

An agency is an agency that deals with many products such as hotel reservations, car rentals, travel arrangements, tour operations, airline reservations, railway bookings, etc.

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Direct Reservation

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CRS

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GDS

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Intersell Agency

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Multiple Choice

A situation when the total number of rooms reserved for a certain period of time exceeds the total number of rooms available for sale for the same period is known as

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Group Reservation

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Direct Reservation

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Overbooking

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Underbooking

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Multiple Choice

A change–in the type of reservation (guaranteed or non-guaranteed), date of arrival, duration of stay, type of room, etc.–is termed as

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Amendment

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Accepting Reservation

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Denying Reservation

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Enquiry

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Multiple Choice

A worldwide computerized reservation network, which is used as a single point of access for reserving hotel rooms, airline seats, rental cars, and other travel-related items by travel agents, online reservation sites etc

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Direct Reservation

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CRS

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GDS

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Intersell Agency

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Multiple Choice

A reservation request that a hotel receives directly from an individual or a group without a mediator is known as a

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Direct Reservation

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CRS

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GDS

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Intersell Agency

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Multiple Choice

When a reservation request reaches the hotel in writing, the mode is classified as a

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Written Mode

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CRS

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GDS

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Verbal Mode

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Multiple Choice

Reservation requests made through oral communication known as

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Written

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CRS

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GDS

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Verbal

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Multiple Select

Select 2 modes of reservation

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Written

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CRS

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GDS

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Verbal

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Multiple Choice

A confirmed reservation in which the guest did not guaranteed the reservation

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Guaranteed Reservation

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Waitlisted Reservation

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Tentative Reservation

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Non Guaranteed Reservation

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Multiple Choice

A confirmed reservation in which the hotel will hold the reserved room for the guest and not release it to any other guest even if the guest doesn’t arrive on time

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Guaranteed Reservation

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Waitlisted Reservation

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Tentative Reservation

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Non Guaranteed Reservation

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Multiple Choice

A reservation request that a prospective guest makes on a temporary basis for particular stay dates is called

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Confirmed Reservation

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Waitlisted Reservation

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Tentative Reservation

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Cancelled Reservation

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Multiple Choice

A reservation request that a prospective guest makes on a temporary basis for particular stay dates is called

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Confirmed Reservation

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Waitlisted Reservation

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Tentative Reservation

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Cancelled Reservation

Chapter 3 - Guest cycle & Reservation

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