chapter 3 - Guest cycle & Reservation

Chapter 3 - Guest cycle & Reservation

Multiple Select

What do you need to do when a guest arrive at a hotel? You may select more than one answer.

• Guest call the hotel to book a room

• Bellman the guest luggage

• Handover room key to the guest

• Front desk registering the guest

Multiple Choice

The interaction between a guest and a hotel before the guest arrives at the hotel known as___________

• Arrival

• Pre-Arrival

• Checkout

• Luggage Handling

Multiple Choice

___________________the most important pre -arrival activity

• Currency Exchange

• Registration

• Luggage Handling

• Reservation

Multiple Select

Assisting guest in transportation

• Pre-arrival

• Arrival

• Occupancy

• Departure

Multiple Choice

Find out if the guest has enjoyed their stay

• Pre-arrival

• Arrival

• Occupancy

• Departure

Multiple Choice

A computer-based reservation system, which enables guests to make reservations in any of the participating lodging properties at any destination in a single call is known as

• Direct Reservation

• CRS

• GDS

• Intersell Agency

Multiple Choice

An agency is an agency that deals with many products such as hotel reservations, car rentals, travel arrangements, tour operations, airline reservations, railway bookings, etc.

• Direct Reservation

• CRS

• GDS

• Intersell Agency

Multiple Choice

A situation when the total number of rooms reserved for a certain period of time exceeds the total number of rooms available for sale for the same period is known as

• Group Reservation

• Direct Reservation

• Overbooking

• Underbooking

Multiple Choice

A change–in the type of reservation (guaranteed or non-guaranteed), date of arrival, duration of stay, type of room, etc.–is termed as

• Amendment

• Accepting Reservation

• Denying Reservation

• Enquiry

Multiple Choice

A worldwide computerized reservation network, which is used as a single point of access for reserving hotel rooms, airline seats, rental cars, and other travel-related items by travel agents, online reservation sites etc

• Direct Reservation

• CRS

• GDS

• Intersell Agency

Multiple Choice

A reservation request that a hotel receives directly from an individual or a group without a mediator is known as a

• Direct Reservation

• CRS

• GDS

• Intersell Agency

Multiple Choice

When a reservation request reaches the hotel in writing, the mode is classified as a

• Written Mode

• CRS

• GDS

• Verbal Mode

Multiple Choice

Reservation requests made through oral communication known as

• Written

• CRS

• GDS

• Verbal

Multiple Select

Select 2 modes of reservation

• Written

• CRS

• GDS

• Verbal

Multiple Choice

A confirmed reservation in which the guest did not guaranteed the reservation

• Guaranteed Reservation

• Waitlisted Reservation

• Tentative Reservation

• Non Guaranteed Reservation

Multiple Choice

A confirmed reservation in which the hotel will hold the reserved room for the guest and not release it to any other guest even if the guest doesn’t arrive on time

• Guaranteed Reservation

• Waitlisted Reservation

• Tentative Reservation

• Non Guaranteed Reservation

Multiple Choice

A reservation request that a prospective guest makes on a temporary basis for particular stay dates is called

• Confirmed Reservation

• Waitlisted Reservation

• Tentative Reservation

• Cancelled Reservation

Multiple Choice

A reservation request that a prospective guest makes on a temporary basis for particular stay dates is called

• Confirmed Reservation

• Waitlisted Reservation

• Tentative Reservation

• Cancelled Reservation