Week 7 Quality Management

Week 7 Quality Management

Quality Management

• One of the 5 operational performance objectives

• The process that a business carries out to meet its quality objectives, ensuring products are safe, reliable and fit for purpose

• In a competitive environment, a business will aim to produce a quality product or service that represents value for money – must meet consumer expectations

• Strategies include quality control, quality assurance and total quality management

Multiple Select

Why does a business ensure products are safe, reliable and fit for purpose?

• To ensure qality manager

• To ensure quality performance

• To ensure quality management

Multiple Choice

Why is it important in a competitive environment that a business aim to produce quality?

• Meet customer expectations

• Ensure customers use social media

• Brand loyalty

Multiple Select

What are the three strategies within QM?

• Total quality management, quality control

• Quality assurance, quality of products, quality of services

• Quality control, quality assurance, total quality management

Quality Control

• Based on inspections, testing or checking of a product to ensure it conforms with ‘acceptable quality’ and free from faults

• Relates to performance objective of quality of conformance and defines:

  –Quality standards are applied across a range of processes

  –Tests and check points assess quality against standards

  –Predetermined quality targets are met

• Can be a reactive approach that costs money in terms of waste

• If adopted, important to know the defect levels tolerated by the industry standards

• Quality inspections can be conducted before, during and after production

Multiple Choice

Quality control aims to

• decrease lost time

• prevent defects with a focus on the process used.

• increase sales of products

• identify (& correct) defects in the finished product

Quality Assurance

•Prevents defects from entering the production system in the first place

•Proactive approach that focusses on prevention rather than detection and correction through policies and procedures that prevent defects and assure desired level of quality

•Also aligns with the performance objective of quality of conformance as its measured against design specifications

•Certification from quality assurance authorities obtained after auditing their processes

•Attaining a ‘Quality Endorsed Company’ certificate verifies the business uses a quality system and can be used to show competitive advantage against non-certified competitors

Multiple Choice

Quality Assurance is

• A storage tool

• A corrective tool

• A production tool

• A managerial tool

Benefits of Quality Assurance against Quality Control

•Reduces the need for multiple inspections and eliminates costs

•Reduces the need for expensive final inspections

•Makes quality the responsibility of all employees and engenders greater commitment to quality processes

•Enables a business to proactively meets its performance objectives and benchmark against other businesses

•Provides greater confidence to all stakeholders and can represent a competitive advantage

Open Ended

In a minimum of 2 sentences, explain the benefits of Quality assurance against quality control.

Gaining Insight: Yakult

•Read the gaining insight information on Yakult on page 183

•Access the following link to help answer the questions

http://yakult.com.au/wp-content/uploads/2018/07/Made-Fresh-For-You.pdf

1.Refer to the Yakult website, and the ‘Made fresh for you’ document, to explain the production system for manufacturing Yakult

2.Explain the quality strategies the business uses and how these relate to operational performance objectives

3.Examine the role of technologies in achieving efficiencies at Yakult

Open Ended

Please upload your responses here.