Providing Feedback to Team Members EOM403.04

Providing Feedback to Team Members EOM403.04

WO2 Meloche, 60 Minutes, No Test, IG and QSP

Relevance

• You will eventually be in a flight commander or WO position

• You have a leadership assessment

Review

• Previously, you should have learned how to motivate team members.

• Also in level 3, you should have learned about feedback as well.

Multiple Choice

Feedback is a reactive form of communication which may:

• All of the above

• fulfill a request for information

• reply to or rebut a point of discussion

• suggest a revision during a task

• evaluate task or job performance.

Open Ended

Why is it important to motivate team members?

Teaching Points

• 1. Brainstorming

• 2. Principals of Effective Feedback

• 3. Ground rules for providing feedback

• 4. Steps for providing and receiving feedback.

• 5. Practice providing feedback to team members.

Brainstorming

Consider the following: When should feedback be provided?

Open Ended

When should feedback be provided?

2. Principles of Feedback

(FAST)

Frequent

• Occurs often

• Team members should give feedback

• Team leaders should consider how the feedback is being recieved

• Team leaders should find a different method of providing feedback if there is no response

Accurate

• Precise and error free

• Truthful and helpful

• Important to maintain trust

Poll

Specific: Have you ever been in an English/French class where a teacher commented - "Lacks analysis" or "too vague" without providing a specific example?

• Yes

• No

Timely

• Give feedback at the right time.

• Closer in time = more impact

Multiple Choice

FAST stands for

• Frequent Analytical Supportive Timely

• Frequent Accurate Specific Timely

• Formative Accurate Specific Timely

• Formative Analytical Supportive Timely

Multiple Choice

Frequent Feedback means to:

• give feedback often

• assigning many tasks to your cadets

• give orders often

• provide feedback only when requested

Multiple Choice

Accurate feedback means:

• to tell cadets what they want to hear

• to always be as harsh as possible

• to yell at cadets when your mad at them

• to provide feedback that is honest and truthful

Multiple Choice

Specific Feedback:

• Ignores the big picture of the task and nitpicks at small details

• Uses real descriptive examples

• Occurs often

• Occurs immediately following the event

Multiple Choice

Timely feedback is feedback that is:

• provided at the right time

• always provided immediately following the event

• always provided a week after the event

• is provided in writing only

Teaching Point 3

Rules

1. Focus On Observations

• Team leaders should give feedback based on what they see.

• Don't make inferences

• Ex. If your flights drill is messy:

• Don't say: "start paying attention"

• Do say: "you need to swing your arms waist high when you march"

Behaviour Based

• Give feedback based on actions not the person or personality.

• If a cadet is slouching:

• Don't say: "You're so lazy"

• Do say: "Stop slouching or stand up straight"

Keep It Neutral

• Express yourself factually

• Do not project your personal opinion and judgements regarding the cadet

• Don't say: "Your boots and uniform are always a disaster"

• Do say: "Your boots have failed to meet the standard for the past 3 weeks"

Be supportive

• Feedback should be constructive, helpful and not threatening.

• Don't say: "We need to talk about that group project"

• Do say: "I thought that the group project was well done. I have a few pointers to improve it"

• 
  

Keep it Simple

• Watch your vocabulary

• Organize your feedback so that it's easy to follow

• Don't say: "The inspection that occurred was atrocious, there was a plethora of errors including but not limited to your boots being insufficient, your behavior being subpar...(insert long list)...fix it"

• Do say: "Inspection didn't go well. Lets start with your uniform."

Open Ended

What is the most important rule for providing feedback? Why?

Teaching Point 4

Giving and recieving feedback

Steps for providing feedback

• 1. Plan it out

• 2. Provide examples of behaviours

• 3. Allow time for feedback

• 4. Motivating

• 5. Setting a time for action and follow ups

Receiving Feedback

• See each feedback session as a learning opportunity

• Actively Listening to the Ideas

• Ensure your understanding

• Being honest about how feedback is affecting your emotions

• Remain open minded about future learning opportunities

Multiple Choice

The steps in order for providing feedback are: plan it; provide examples; allow time for feedback; make it motivating; and set a time to follow up

• True

• False

Multiple Select

When receiving feedback you should (check all that apply):

• Take everything personally

• Ask for clarification if necessary

• Listen actively

• Refute all points you disagree with

Teaching Point 5

Practice

Open Ended

You assign a group project where cadets have to build a model airplane. They are a little distracted in the construction process and do not complete the assignment. However, they get along well and manage to assemble the wings and the body.

What feedback would you provide?

Open Ended

You teach a lesson and you are given the following feedback:

- Your introduction was fine

- You need to elaborate more on your points

- You need to be more confident with the lesson material

- Your lesson confirmation was good

- Your conclusion was vague

How would you react? What follow up questions could you have?

Summary and conclusion

• The principles of feedback

• How to give and receive feedback