Phone calls

Phone calls

Taking a call

• Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?

• Good morning! Quick Translations, Alice speaking. How may I help you?

• [Company name], [your name] speaking.

  This second one is a shorter greeting: Quick Translations, Alice speaking.

Making a call

• Hello, this is [your name] with [company name].

  For example “Hello, this is Neil Jenkins with ABC Travels.

• Hi, it’s [your name] with [company name].

  “Hi, it’s Neil Jenkins with ABC Travels”

• 
  

Asking for somebody

• May I speak to [person’s name]?

• example: May I (please) speak to Mr. Smith?

• I’d like to speak to [person’s name], please.

  For example, “I’d like to speak to Mr. Smith, please.”

Giving reasons for calling

• I’m calling to ask about/discuss/clarify…

• I’m calling to ask about your current printing promotion.

• Could you tell me…?

• Could you tell me the address of Friday’s networking event?

Taking messages

• I’m sorry, she/he’s not here today. Can I take a message?

• I’m afraid he/she’s not available at the moment. Can I take a message?

• Could I ask who’s calling, please?

• I’ll give him/her your message as soon as he/she gets back.

Leaving messages

• I’d like to leave her/him a message. Please let her/him know that…

• 
  

• 
  

• 
  

Asking when somebody will be available

• When is a good time to call?

• When is she/he going to be back?

Asking the other person to repeat information

• Could you spell that for me, please?

• Let me see if I got that right.

• Would you mind speaking up a bit? I can’t hear you very well.

Making arrangements

• Shall we say January 20?

• How about the following week?

• Would the week of January 18 work for you?

Making requests

• Could you send me an email with the detailed offer?

• Do you mind sending me the report again, please?

• 
  

Ending the call

• Thank you very much for your help.

• Thanks for calling.

• Thank you for your time.