Professional Development for the Clinical Lab

Professional Development for the Clinical Lab

Design Quick Yet Interactive Continuing Education for the Lab

At the completion of this presentation, you will be able to

• Isolate expressed and unexpressed needs, revealing highly focused professional development topics.

• Create systematically designed professional development events targeted at promoting employee professional growth.

• Assess the outcomes and performance of developed professional development events to isolate areas for improvement.

Open Ended

In the clinical lab, what is the first word that comes to mind when you hear the phrase 'mandatory, monthly CE'? (Type in your response - one word)

Multiple Select

Which of the following is true, in your opinion, about mandatory CE for laboratory personnel?

• It is useful.

• It is a necessary evil.

• It is often boring.

• It is awesome!!

• Staff hate it.

What if CE was exactly what staff wanted AND needed?

(Guess what! It can be....shhh...don't let them know it's a trick!)

What they want....

Expressed needs, also called perceived needs, are situations clearly articulated and expressed by staff as needing a particular service, change, or adjustment to meet the workplace and workforce demands.

What they need...

Unexpressed needs are situations where the employer senses a need that the employee has yet to share or may not have an awareness to.

Open Ended

Share an example of an UNEXPRESSED need you may have encountered in the clinical laboratory. Enter a brief response to share.

Three Steps to Creating Effective CE

• Know Your Audience and Their Needs

• Design, Develop, and Deliver Instruction

• Check for Proof of Learning and Mastery

Step 1: Know Your Lab and Team

This reveals both the perceive needs of the staff and the unexpressed needs of the team.

Poll

Your Opinion: What is the best way to know your team?

• Ask their opinion

• Listen to conversations

• Review monthly data

• Build relationships

Get Their Opinions

The employee closest to the work generally knows what is needed most.

Listen and pay attention

The most effective leaders often listen more than they speak.

Check the Data

Data always tells a story, establishes a framework, and provides starting and stopping points.

Build a Bond

It doesn't require cookies or pizza; it requires empathy, engagement, and respect.

Step 2:

So you know your team.

Now, what is systematically designed professional development?

(Hint: It's not as tough as it may sound.)

Poll

Think about the PDCA cycle of continuous improvement. What thought comes to mind first?

• It works!

• It is step -by-step.

• It can improve performance.

• What is it?

Analyze

What, Who, Where, When, Why, and How

Design

Determine what learners need to be able to know and do after training.

Design

Instruction should align to what your staff will need to know and do after training completion.

Design

Instructional content should be concise and brief, containing specifically the information needed and only the information needed.

Design

How will the learner prove mastery of the instructional information?

Develop

How will you present the instruction to the staff?

Implement

Roll out the training to the team

Equity and Equality

Two words that can make or break an effective CE event.

Step 3: What did (or didn't) they learn?

Check for mastery of the learning goals

Evaluate

Check for learning of instructional objectives and effectiveness of the CE event.

Assessment

• Checks for learner understanding

• Creates useful feedback

• Generates a more refined learning experience

Assessment and Evaluation

One finds out what THEY learned.

The other finds out their opinion of YOUR CE event.

Multiple Select

What is the first step in the process of creating employee professional development?

• Determine the topic of instruction.

• Determine what the team needs to learn.

• Determine how you will evaluate learning.

• Determine the reward for learning.

Multiple Choice

You should always use a multiple choice test when creating professional development for employees or colleagues. This makes testing fair for all individuals.

• True

• False

Multiple Choice

Everyone has a mobile device, so web based, interactive CE is always a great choice.

• True

• False

Multiple Select

Choose the employee who mastered the training most effectively. (Check all that apply.)

• Bob who scored and A on the test.

• Sally who completed the training twice.

• Joe who completed training remotely.

• Bill who failed the test on the first attempt.

Summing it up!

• 1. Know the needs and the learners

• 2. Create CE aligned to needs and learners

• 3. Allow flexibility in employee proof of learning.

Please complete this brief evaluation located at https://forms.gle/YKDfeL6DGMWaqTPB9

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