Understanding Amazon Communication Guidelines

Amazon Fundamentals Series

Amazon Fundamentals

Understanding Amazon Communication Guidelines

Welcome to Amazon Fundamentals Series!

• A few reminders before we start:

  
  

  
  

  1. Put your headset on, check your volume.

  2. During the course of the training, please take down notes.

  3.

Multiple Select

How can you send a message to a customer via seller central? Choose all that applies.

• Click "Messages" on the upper right corner of the page

• Click the name of the customer on the manage order page

• use the search tab and put their email address

• there is no way to contact a customer via seller central

Multiple Select

Amazon sends the following information to customers: Select all that applies.

• shipping confirmation

• brand information

• Unsubscribe/opt out option

• order confirmation

Multiple Choice

TRUE or FALSE: Sellers CAN request for review after resolution

• TRUE

• FALSE

Multiple Select

Choose ALL that applies:

Sellers can ___________ once the issue is resolved.

• ask customer to update a product review

• Ask customer to send another review

• ask customer to for removal of a review

• ask customer to update seller feedback

Multiple Select

What are the advantages of Great customer service by following the Amazon guidelines for a seller?

• more sales

• word of mouth referrals

• no more negative feedback

• positive seller rating

Multiple Select

What are the main reasons to contact the customer (Proactive messages)?

• resolve an order fulfillment issue

• to send an invoice

• to request for additional information to complete and order

• to ask a return-related question

• to ask if they want a discount coupon

Multiple Select

What are PROHIBITED in customer communication via amazon?

• free or discounted products

• logo without weblink

• Emojis