Understanding Amazon Communication Guidelines

Amazon Fundamentals Series

Amazon Fundamentals

Understanding Amazon Communication Guidelines

Welcome to Amazon Fundamentals Series!

• A few reminders before we start:

  
  

  
  

  1. Put your headset on, check your volume.

  2. During the course of the training, please take down notes.

  3.

Fill in the Blanks

Sellers can request a review

per order,

Multiple Select

How can you send a message to a customer via seller central? Choose all that applies.

• Click "Messages" on the upper right corner of the page

• Click the name of the customer on the manage order page

• use the search tab and put their email address

• there is no way to contact a customer via seller central

Multiple Select

Amazon sends the following information to customers: Select all that applies.

• shipping confirmation

• brand information

• Unsubscribe/opt out option

• order confirmation

Multiple Choice

TRUE or FALSE: Sellers CAN request for review after resolution

• TRUE

• FALSE

Multiple Select

Choose ALL that applies:

Sellers can ___________ once the issue is resolved.

• ask customer to update a product review

• Ask customer to send another review

• ask customer to for removal of a review

• ask customer to update seller feedback

Fill in the Blanks

All proactive messages should be sent within

from the date of order completion

Multiple Select

What are the advantages of Great customer service by following the Amazon guidelines for a seller?

• more sales

• word of mouth referrals

• no more negative feedback

• positive seller rating

Multiple Select

What are the main reasons to contact the customer (Proactive messages)?

• resolve an order fulfillment issue

• to send an invoice

• to request for additional information to complete and order

• to ask a return-related question

• to ask if they want a discount coupon

Multiple Select

What are PROHIBITED in customer communication via amazon?

• free or discounted products

• logo without weblink

• Emojis