Front Desk Employee Training - Eucon Medical

EUCON MEDICAL HEALTH SERVICES

Employee Training​

For Front Desk

Last updated on 08/22/2022

Open Ended

Please input your name and the date you started this course.

(example: Micah / 8.22.2022)

Welcome to the EMHS Employee Training Course for Front Desk Employees!

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This ​course will include the following:

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• Pre-assessment

• Module 1: WebPT Navigation

• Module 2: Records Management

• ​Module 3:​ Communication

• Module 4: Referrals & Prior Authorizations​

• Module 5: Sales Reports / Kareo

​Pre-assessment

Front Desk Employee Training

• Greetings

• Phone calls

• Escorting Clients

​Customer Service

• File management

• Microsoft Apps

• Google Drive

• Printing

​Basic Computer Skills

Multiple Choice

What is NOT a right way to greet a client?

• Hello, (name)!

• Good morning/afternoon!

• yo.

• How's your day been going?

​Module 1: WebPT Navigation

Front Desk Employee Training

• No-shows

• Patient payments

• Making new profiles

• Updating profiles

• Log in

• Scheduling appointments

• Cancelling appointments

• Check in/out

​Module 2: Records Management

Front Desk Employee Training

• Document organization

• Client IDs and Documents

• Referrals

• Prior authorizations

Google Drive

• Intake forms

• Exercises

• Next-day preparation and end-of-the-day filing

​Patient Charts

​Module 3: Communication

Front Desk Employee Training

• Document organization

Teamwork

• Intake forms

• Exercises

Phone calls

​Module 4: Referrals and PAs

Front Desk Employee Training

• Document organization

​Prior Authorizations (PA)

• Intake forms

• Exercises

​Referrals

​Module 5: Sales Reports / Kareo

Front Desk Employee Training

• Document organization

​Kareo

• Intake forms

• Exercises

​Sales Report