HOSPITALITY AND INFORMATION SYSTEM

HOSPITALITY AND INFORMATION SYSTEM

OBJECTIVE 1

OBJECTIVE 1

¤Understand the nature of the hospitality industry and its unique applications of IT

Multiple Choice

Electronic locking systems (ELS) is the application that fall under this category

• Back office application

• Guest related interface applications

• Restaurant and banquet management systems

Multiple Choice

The sales and marketing department use this type of application

• Front office applications

• Back office applications

OBJECTIVE 2

¤Be able to explain how a hotel’s property management system works and connects to other systems in the hotel

PROPERTY MANAGEMENT SYSTEM (PMS)

¤Handles the core functions of information processing for an accommodation property and is the hub for all interconnectivity with other systems in the hotel

Multiple Select

PMS facilitates these major functions.......

• Reservation Management

• Room management

• Leisure Management

• Back office application

Multiple Choice

You are the owner of this one chalet & campsite in National Park of Pahang. You have 10 cabins, 2 units dormitory, 6 units chalets and 10 campgrounds. Is PMS suitable for your business?

• Yes

• No

Fill in the Blanks

One of the specialized PMS functions is amenity management. Name two types of amenities in Bukit Gambang Resort City

OBJECTIVE 3

¤Know the ways a hotel can service its guests better with IT applications throughout the hotel

FEATURES OF SUCCESSFUL HOTEL WEBSITES

• Interactive and easily navigable

• quality information

• online booking capability

• price comparison features

• maps

• multiple language support

• links to local points of interest

Fill in the Blanks

What are the good features of this hotel website?

Multiple Choice

What is ELS?

• Electronic Locking Systems

• Electronic Locking System

• Electronic Locking Standard

OBJECTIVE 4 &5

¤Know how restaurants can use IT for improved operations

¤Understand how a hotel or restaurant can use IT for improved management and decision-making

Fill in the Blanks

What is POS in restaurant management?

Multiple Select

Where can you find POS applications?

• McDonalds

• Pizza Hut

• Texas Chicken

• Restoren Subaidah