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HOSPITALITY AND INFORMATION SYSTEM

HOSPITALITY AND INFORMATION SYSTEM

Assessment

Presentation

Computers, Other

University

Hard

Created by

Madam Dee

Used 7+ times

FREE Resource

7 Slides • 9 Questions

1

HOSPITALITY AND INFORMATION SYSTEM

OBJECTIVE 1

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2

OBJECTIVE 1

¤Understand the nature of the hospitality industry and its unique applications of IT

3

Multiple Choice

Electronic locking systems (ELS) is the application that fall under this category

1

Back office application

2

Guest related interface applications

3

Restaurant and banquet management systems

4

Multiple Choice

The sales and marketing department use this type of application

1

Front office applications

2

Back office applications

5

OBJECTIVE 2

¤Be able to explain how a hotel’s property management system works and connects to other systems in the hotel

6

PROPERTY MANAGEMENT SYSTEM (PMS)

¤Handles the core functions of information processing for an accommodation property and is the hub for all interconnectivity with other systems in the hotel

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7

Multiple Select

PMS facilitates these major functions.......

1

Reservation Management

2

Room management

3

Leisure Management

4

Back office application

8

Multiple Choice

You are the owner of this one chalet & campsite in National Park of Pahang. You have 10 cabins, 2 units dormitory, 6 units chalets and 10 campgrounds. Is PMS suitable for your business?

1

Yes

2

No

9

Fill in the Blank

One of the specialized PMS functions is amenity management. Name two types of amenities in Bukit Gambang Resort City

10

OBJECTIVE 3

¤Know the ways a hotel can service its guests better with IT applications throughout the hotel

11

FEATURES OF SUCCESSFUL HOTEL WEBSITES

  • Interactive and easily navigable

  • quality information

  • online booking capability

  • price comparison features

  • maps

  • multiple language support

  • links to local points of interest

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12

Fill in the Blank

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What are the good features of this hotel website?

13

Multiple Choice

What is ELS?

1

Electronic Locking Systems

2

Electronic Locking System

3

Electronic Locking Standard

14

OBJECTIVE 4 &5

¤Know how restaurants can use IT for improved operations

¤Understand how a hotel or restaurant can use IT for improved management and decision-making

15

Fill in the Blank

What is POS in restaurant management?

16

Multiple Select

Where can you find POS applications?

1

McDonalds

2

Pizza Hut

3

Texas Chicken

4

Restoren Subaidah

HOSPITALITY AND INFORMATION SYSTEM

OBJECTIVE 1

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