Yesterday Vs Today

Yesterday Vs Today

Let's Calculate The Difference

CONTACT SCENARIO

There are times when customers

find better deals the day(s) after they place their order.

​

You may need to manually

calculate the difference.

THE PROCESS

Compare the PREVIOUS order to the CURRENT cart

STEP 1

CS TOOL

>Order Summary Review<

• Order Items _{[needed to add to cart]}

• Order Discounts _{[combine/exchange]}

• Order Total _{[calculate difference]}

STEP 2

CS TOOL

>Accommodation Review<

• SELECT Add promo > Found better offer

• >> Is order 30 days or less?

• >> Calculate difference in cost.

• >> GC Refund - Round up to nearest $5 (for GC ONLY).

Multiple Choice

For a GC

ROUND UP (IF APPLICABLE) TO THE NEAREST $5:

Total cost: $17.53

• $17.55

• $17.50

• $25.00

• $20.00

Multiple Choice

For a GC

ROUND UP (IF APPLICABLE) TO THE NEAREST $5:

Total cost: $22

• $20

• $30

• $25

• $23

Multiple Choice

For a GC

ROUND UP (IF APPLICABLE) TO THE NEAREST $5:

Total cost: $75

• $60

• $70

• $75

• $80

Multiple Choice

For a GC

ROUND UP (IF APPLICABLE) TO THE NEAREST $5:

Total cost: $75.63

• $60

• $70

• $75

• $80

STEP 3

CS TOOL

>New Promo Review<

• Check Expiration

• Check Restrictions

• Promo Type _{[$ off / % off / Free]}

STEP 4

SHUTTERFLY WEBSITE

>DUPLICATE ORDER<

• Impersonate Account

• Add ALL Items from order in cart

• Adjust quantities to match order

• Add New Offer

• Check Total

• Which is LESS?

• >> The Cart or the Order?

STEP 5

CS TOOL

>REPLACEMENT TAB<

• 1st Option: GC Refund

  >> Round difference to nearest $5

• 2nd Option: Refund to Card

  >> Return EXACT difference

Multiple Choice

<< Click image to compare YESTERDAY's order with the same items we placed in the cart TODAY using the new Promo - EXTRA20 ^{[Extra 20% off]}.

How much would you refund as a GC?

• $25.89

• $26.00

• $30.00

• NO REFUND

Multiple Choice

<< Click image to compare YESTERDAY's order with the same items we placed in the cart TODAY using the new Promo - EXTRA20 ^{[Extra 20% off]}.

How much would you refund as a GC?

• $7.00

• $10.00

• NO REFUND

• $6.51

Multiple Choice

<< Click image to compare YESTERDAY's order with the same items we placed in the cart TODAY using the new Promo - EXTRA20 ^{[Extra 20% off]}.

How much would you refund to Credit Card?

• $15.00

• $14.13

• $20.00

• NO REFUND

RESOURCES

• ​PEER SUPPORT when...

• >> Applying Multiple promotions.​

• Technical difficulties with 'Promotions Calculator'

• KB ARTICLES for...

• >>'Using the Promo Tool Calculator' [2940]

• >> 'Promos: Promotion Order and Stacking' [1804]