xITF+ U61 Bootcamp M1

ITF+ U61 Bootcamp M1

by Stephen Samaha

Poll

How many questions on the ITF+ exam?

• 40

• 50

• 60

• 75

Poll

What is the passing score for the ITF+ exam?

• 400

• 450

• 650

• 900

Fill in the Blank

List a few different operating systems.

Fill in the Blank

What is considered the brains of the computer?

Fill in the Blank

What is considered the back bone of the computer?

Multiple Choice

What is the term used to describe devices that externally connect to the computer?

• components

• peripherals

• applications

• externals

Fill in the Blank

What is a phablet?

Fill in the Blank

A server provides __________ for other computers.

Multiple Choice

Which of the following can be considered a basic function of a desktop OS?

• Provide an environment for software to function.

• Enable hardware alerting and health.

• Predict the next action a user will take.

• Provide a foundation for device driver design.

Multiple Choice

Which of these devices has similar components to a workstation, but is purpose built for specific reasons?

• Laptop

• Smartphone

• Phablet

• Game Console

Multiple Choice

Software applications can broaden OS capabilities.

• True

• False

Multiple Choice

True or False? All computers contain some form of CPU and memory.

• True

• False

Multiple Select

What types of IoT devices are typically connected to a home automation hub? (Choose all that apply)

• Security Systems

• Car Infotainment Systems

• Smart Light Bulbs

• file servers

Multiple Choice

True or False? Any computer that that provides services to other computers is a workstation?

• True

• False

Multiple Choice

Which of the following are the basic computing operations?

• Input, output, storage, and feedback

• Input, process, and output

• Input, process, output, and storage

• Input, process, output, and feedback

Poll

What is the term that describes efficiency of people in the work environment?

• Economics

• Ergonomics

• Environmentalism

Fill in the Blank

What is the heart of the computer?

Fill in the Blank

What is the name of the process that checks computer hardware when the system is first booted?

Fill in the Blank

What is the term used to describe a user whose username and password are accepted by the system?

Multiple Choice

What common keyboard shortcut is used to switch between running programs?

• Ctrl + Alt + Del

• Alt + Tab

• Shift + Tab

• Alt + Enter

Multiple Choice

True or False? Windows passwords are not case-sensitive?

• True

• False

Multiple Choice

What common keyboard shortcut is used to close a program?

• Ctrl + Alt + Del

• Alt + Tab

• Shift + Tab

• Alt + F4

Multiple Choice

Before setting up a PC, what environmental factors should be considered?

• Dust

• Humidity

• Heat

• Trip Hazards

• All of the above

Multiple Choice

Which keyboard layout is most often used in the US?

• Dvorak

• AZERTY

• QWERTY

• QWERTZ

Multiple Choice

When a computer is powered on, what task is performed first?

• POST

• POTS

• BIOS

• UEFI

Multiple Choice

What are common ways to control the mouse pointer on modern laptops?

• Stylus

• Mouse

• Touchpad

• Touchscreen

• All the above

Multiple Select

Joe, a user, reports that his neck and back are hurting after being at his desk for the whole day. Which of the following are the possible causes of the problem? (Select TWO).

• The monitor height is not adjusted to Joe's needs.

• The monitor does not have a screen protector.

• The keyboard is not ergonomic.

• The chair is not properly adjusted to Joe's needs.

• Joe is not using a wrist rest with the keyboard.

Multiple Choice

What does the Windows snap feature do?

• Quickly exits to the Desktop

• Save an app’s tile to the Start Menu

• Evenly arrange windows across the screen

• Clear the desktop of other windows

Multiple Choice

True or False: The Operating System is the interface between the hardware, applications, and users.

• True

• False

Fill in the Blank

There are two types of shells.

Fill in the Blank

What is the name of the start up process implemented by the UEFI?

Fill in the Blank

What is another name for a Type 1 hypervisor?

Fill in the Blank

What open source code was used to create the Mac OS, Android, and Chrome OS?

Multiple Choice

True or False: A 32-bit software program will run on a 64-bit computer system?

• True

• False

Fill in the Blank

A small application that performs a specific task within Windows.

Multiple Select

What is the command to start the power menu in Windows? (Choose all that apply)

• Ctrl+Alt+Delete

• START-X

• Right Click the START button

• Click This PC

Multiple Choice

A systems administrator uses a program that interacts directly with hardware to manage storage, network, and virtual machines. This program is an example of:

• NAS

• An Embedded Operating System

• Type 1 Hypervisor

• Microsoft Management Console

Multiple Choice

What hotkey combination is used to open File Explorer?

• Win + P

• Win + E

• Win + F

• Ctrl + U

Multiple Choice

Which operating system is estimated to be installed on the largest percentage of the world’s computers?

• MacOS

• Linux

• Windows

• Chrom OS

Multiple Choice

The types of PC firmware used on laptops and desktops are: (choose TWO)

• GUI

• BIOS

• DHCP

• UEFI

Multiple Choice

A software application running within a host OS while retaining direct control of the hardware during virtualization is known as:

• An Emulator

• Type 2 Hypervisor

• Multiboot

• BIOS

Multiple Choice

Rather than release new versions, Microsoft has been maintaining Windows 10 through updates known as:

• Feature Updates

• Service Packs

• Quality Updates

• Hot fixes

Multiple Select

Which of the following are browsers that can currently be found in use on modern computers? (Select all that apply)

• Internet Explorer

• Microsoft Edge

• Mozilla Firefox

• Netscape Navigator

• Safari

Multiple Choice

True or False? Many settings within Windows 10 can be accessed from both the Control Panel and the Settings app.

• True

• False

Multiple Select

Which of the following are the main two mobile OSs available on the market today? (Choose TWO)

• Apple IoS

• Palm OS

• Chrome OS

• WebOS

• Android

Fill in the Blank

What is the command for customizing management consoles?

Fill in the Blank

What does volatile memory mean?

Multiple Choice

Which type of memory is short term memory?

• HDD

• SSD

• RAM

• Firmware

Fill in the Blank

Two types of hard drives.

Multiple Choice

True or False? In Windows, the Task Manager can be accessed by pressing Ctrl + Shift + Esc.

• True

• False

Multiple Choice

Windows processes that run in the background without a window are called:

• Extensions

• Services

• Plug-Ins

• Drivers

Multiple Choice

What term describes the principle of giving users only the permissions required to do their job?

• User Accounts

• Authentication

• Least Privilege

• User Account Control

Multiple Choice

The Windows GUI tool used to format storage devices and manage partitions is known as:

• Disk Management

• Device Manager

• System Properties

• PowerShell

Multiple Choice

Which of the following is used for temporary storage of program data that is cleared when the computer is turned off?

• SSD

• Hard Drive

• CPU

• System Memory

Multiple Choice

To maintain safety, User Account Control runs accounts in a protected area called a:

• Black Hole

• Sandbox

• Secure Shell

• Task Manager

Multiple Choice

Most operating systems can be operated by using a _____________________.

• Background User Interface (BUI)

• Graphical User Interface (GFI)

• Background Shell

• Graphical Shell

Multiple Select

Which of the following computer components are used to store data? (Select TWO).

• NIC

• RAM

• HDD

• GPU

• CPU

Multiple Choice

Which of the following operating systems is very lightweight and relies heavily on Internet applications?

• Linux

• Windows

• Blackberry OS

• Chrome OS

Multiple Choice

True or False? A 32-bit operating system can run 64-bit applications.

• True

• False

Multiple Choice

Which of the following actions is the FINAL step in the CompTIA troubleshooting theory?

• Establish a theory of probable cause

• Identify the problem

• Test your theory

• Document your findings

Multiple Choice

A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user. Which of the following troubleshooting steps is the technician using by browsing to the same site?

• Establish a theory of probable cause

• Duplicate the problem

• Test your theory

• document your findings

Multiple Choice

A technician is troubleshooting a problem. The technician tests the theory and determines the theory is confirmed. Which of the following should be the technician's NEXT step?

• Establish an action plan

• Document lessons learned

• Verify full system functionality

• Implement a solution

Multiple Choice

What piece of information would be most helpful when trying to locate support information about a specific computer system on the manufacturer's website?

• Model Number

• Brand

• OS Version

• CPU

Multiple Choice

If you no longer have a support contract with the vendor, what is likely to be the best option for obtaining advice about a problem with a specific application?

• Ask a friend

• Call and ask for help anyway

• Find a different application to use

• Visit product support or community forums

Multiple Choice

You have set up a new computer, but it is not powering on. What steps should you take first to try and resolve the issue?

• Try a different monitor

• Verify that all cables are connected properly

• Move the computer to a different power outlet

• Replace the power supply

Multiple Choice

A user wants to update a driver for additional features. Where would the user find the most current version of the driver from an official source?

• Manufacturer's CD/DVD that came with the computer

• Third-party support web sites

• Manufacturer's website

• Internet community support forums

Multiple Choice

You have set up a new computer, but it is not powering on. What steps should you take first to try and resolve the issue?

• Try a different monitor

• Verify that all cables are connected properly

• Move the computer to a different power outlet

• Replace the power supply