Jobs in Tourism

​Today's Agenda

1. Grammar : Present Simple & Continuous

2. Vocabulary :Working Conditions & Salaries, Qualities and Skills

3. Professional Skills : Covering Letters​

SIMPLE PRESENT TENSE

vs

PRESENT CONTINUOUS TENSE

SIMPLE PRESENT TENSE

Look at the differences

​We use simple present tense in these three situations

​Action happen regularly.

Example: She goes to the gym every Saturday.

​

General truth

Example: The sun sets in the west.

​

Thoughts, feelings, and opinion.

Example: My friends think I am handsome.

Basic forms of present tense:

PRESENT CONTINUOUS TENSE

Present Continuous Tense

​In the Present Continuous tense, the action is on-going/still going and hence continuous. The present continuous is used to talked about actions that are happening at this current moment (sedang terjadi saat ini).

​LET'S SEE HOW YOU DO IT

Complete the sentences 1 - 8 with the verbs in brackets in the present simple or continuous​

Fill in the Blanks

At the moment, I _ (train) two new front desk clerks.

Fill in the Blanks

At present, I am supervising them on the job. I _ (help) them to learn about accommodation services.

Fill in the Blanks

It _ (be) very important they know how to deal with customer complaints.

Fill in the Blanks

I _ (be) also _ (show) our new staff how our reservation system _ (work).

Fill in the Blanks

They _ (find) that difficult because it isn't one they normally _  (use).

Fill in the Blanks

Currently, I _ (plan) a trip to the lakes with my family.

Fill in the Blanks

I _ (not) usually _ (take) holidays during the busy season so I _ (be) a bit nervous.

Fill in the Blanks

I need to make sure my assistant _ (know) what she has to do before I go!

READING EXERCISE​

Read again the article titled "The truth about working in tourism" and pay attention to the word written in bold. Take note and find the meanings using the dictionary.

Multiple Choice

Which of the followings is the OPPOSITE of 

SEASONAL

• full-time

• all year round

• regular daytime hours

Multiple Choice

Which of the followings is the OPPOSITE of 

SEASONAL

• full-time

• all year round

• regular daytime hours

Multiple Choice

Which of the followings is the OPPOSITE of 

TEMPORARY

• full-time

• permanent

• all year round

Multiple Choice

Which of the followings is the OPPOSITE of 

SHIFTS

• full-time

• regular daytime hours

• permanent

Multiple Choice

Which of the followings is the OPPOSITE of 

PART-TIME

• regular daytime hours

• full-time

• permanent

Multiple Choice

Which of the followings is the OPPOSITE of 

LONG-TERM

• regular daytime hours

• short-term

• part-time

Multiple Choice

Which of the followings is the OPPOSITE of 

LOW-PAID

• seasonal

• high-paid

• part-time

Based on the reading passage, choose whether the following statements are True or False​

Multiple Choice

Tourism is a people-focused industry.

• TRUE

• FALSE

Multiple Choice

Because of the long and hard hours, people consider working in tourism as a permanent option.

• TRUE

• FALSE

Multiple Choice

Working shifts and on weekends is not common in tourism.

• TRUE

• FALSE

Multiple Choice

Flexibility with working hours is one of the advantages of working in tourism industry.

• TRUE

• FALSE

Multiple Choice

On-the-job training means that you work as an intern, so you will not get paid during the training.

• TRUE

• FALSE

In which sector do the jobs belong to?​

​Choose the right answer

Multiple Choice

In which sector do the jobs belong to?​

concierge, hotel receptionist

• Recreation and Entertainment

• Food and Beverage

• Accommodation

• Transportation

Multiple Choice

In which sector do the jobs belong to?​

entertainer, outdoor adventure guide

• Recreation and Entertainment

• Food and Beverage

• Accommodation

• Transportation

Open Ended

In your opinion, which sector has the most challenging responsibilities? (among Recreation and Entertainment, Food and Beverage, Accommodation, and Transportation) 

Open Ended

Mention some other sectors that exist in tourism industry (besides Recreation and Entertainment, Food and Beverage, Accommodation, and Transportation) 

​Match the responsibility with the options of hotel jobs given in the next slides

Multiple Choice

makes reservations and checks gusts in/out

• executive chef

• executive housekeeper

• food and beverage manager

• front office manager

• hotel receptionist

Multiple Choice

plans and organizes the operations of a restaurant.

• executive chef

• executive housekeeper

• food and beverage manager

• front office manager

• hotel receptionist

Multiple Choice

responsible for the front desk operations, managing reception and dealing with guests' problems.

• executive chef

• executive housekeeper

• food and beverage manager

• front office manager

• hotel receptionist

Multiple Choice

writes menus, instructs cooks and employs kitchen staff

• executive chef

• executive housekeeper

• food and beverage manager

• front office manager

• hotel receptionist

Multiple Choice

inspects rooms and manages cleaning staff

• executive chef

• executive housekeeper

• food and beverage manager

• front office manager

• hotel receptionist

​PROFESSIONAL SKILLS: COVERING LETTER

​Pay attention to the sample covering letter

Let's Dissect The Parts​

​

​PARTS of A COVER LETTER

1. Show where you know the vacancy is from.

2. Show your interests and brief experiences about the job.

3. Show your capacity

4. Show what your boss/colleagues say about you

5. Close the letter