ITT Recorded Webinar Primary (2021): Interacting with adults/ Chat mode

Multiple Choice

In which of the following situations, would you speak to the adult in the room?

• Student finding it difficult to sort the audio issue independently

• Student got all the answers incorrect

• Student cannot recall what was done in the previous session

• Student said they watched a movie during the weekend

Multiple Choice

What strategies should be followed when interacting with an adult?

• Always remain professional and friendly

• Have lengthy conversation with adults

• Do not ask them to repeat even if you are not sure.

• Ask the contact details of the adults, this will be useful in case if you need to convey any information about the student

Multiple Choice

If the adult in the room requested you to end the session 15 minutes early, what should you do?

• Inform the adult to wait until you confirm it with your supervisor

• End the session, keep the supervisor informed and make a note in the internal notes

• Inform the adult that sessions cannot be ended early

• Let the student leave 15 minutes early but you stay without ending the session until it is the time to end

Multiple Choice

If a teacher speaks to you and requests to teach a different LO, what should you do?

• Mention to the teacher that you'll mention this to the TSL support team, and then follow through on this.

• Manually upload the LO the teacher requested and go ahead with that.

• Mention that the suggested LO can be taught only after completing the LOs assigned for the day

• Explain to the teacher that it is better that you decide what the student needs to work on since you are the tutor

Multiple Choice

How should you interact with an adult when handling a technical difficulty?

• Blame the student (or adult!) for any technical issues occurred from their end

• Lose your patience if the student or adult are becoming frustrated

• Apologise for any technical issues (even if it is not your fault), remain polite and positive

• Take as much as time to solve the issue.

Multiple Choice

When should a tutor do a chat mode session?

• One way audio/no audio

• When the tutor is not well

• When the student prefers to use chat

• High background noise from the tutor’s end

Multiple Choice

In a session where the student can’t hear tutor, what should the tutor do?

• Tutor should use the chat while encouraging the student to speak

• Tutor should speak while encouraging the student to use the chat

• Both the tutor and the student should use chat

• End the session as the audio is not working properly

Multiple Choice

Which of the following strategies should be used when delivering a chat mode session?

• Always ask open ended questions

• Type all the explanations at once

• Use shorter/closed ended questions

• Use lengthy praises