LESSON 1.7 FACTORS TO BE CONSIDERED IN GOOD SERVICE

Lesson 1.7

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Factors to beConsidered in GoodService​

By buddika manage

​It is Pleasure for any hotel operator to know that their hotel has a good repeat clientele

Open Ended

How do you build a repeat customer in your business

Multiple Select

Select 04 positive factors in good service

• Helpful suggestions

• Presentation

• Soliciting for tips

• Commitment

• Admit mistakes

Multiple Select

Select 04 negative factors should avoid in service

• Know your product

• Negligent service

• Bad temper

• soliciting for tips

• Hurrying guest with their meals

Open Ended

What are the different types of sales promotions you can do to attract customers to your F & B outlets?

Open Ended

Name 04 sales promotions hotels can do to promote their products and services

Open Ended

How social media can use to promote F & B Services and products

Open Ended

What are the 02 main types of sales promotions?

Open Ended

What belongs to consumer sales promotions?

Open Ended

What belongs to Trade sales promotions?

Open Ended

When guests buy the products what are the factors they are considering?

Open Ended

What are the 04 basic parts of a hotel's promotional effort?

Open Ended

Write down the sell sequence

Draw

Develop a product that you can sell at the restaurant or Bar and apply the sell sequence in to that.