English - Writing emails

Writing emails in English​

By Patrik Kovacik

Introduction

There are many kinds of emails that you can write. Whether it is addressed to an authority, a best friend, a teacher, and lets not forget our customers, its important to keep an appropriate style. In todays world, email is usually used in business, however, it is not always the case.​

Poll

How often do you write emails an English. Choose the most appropriate option.

• Every day

• A couple of emails every week

• Maybe one or two a month

• Almost never

Emails focus on ...

Emails focus on a variety of topics and motivations. A couple of them could be...

​

​Business	​Personal
Respond to a complaint of a customer	​Invite someone to a birthday party
​Sumarize what has been said at a meeting	Want to apply to a sports club
Market your new ideas to your boss	​Want to ask information about a hotel

Multiple Choice

What are considered "personal" emails

• Inviting a friend to a party

• Sending a bill of services

• Reacting to a crazy story from a friend

• Explaining what happened at a party

Example email : Customer complaint

Customer

Dear Consulting Firm,​

My name is Maria and I have been cooperating with one of your employees as a consultant for a financial project in housing. He was very unprofessional, rude and the data he had given to us seemed incorrect.

​We wish to continue to cooperate with your company. How could you solve this issue please?

​

Kind regards.

Johnathan Blake​

Example email : Response

Company response

Dear Mr. Blake,​

We are very sorry for the inconvenience that this problem has caused with your project in financial housing.

​

As we have given numerous warnings and trainings to the consultant that worked with you, he will be replaced by our best employee. See the attachment for his CV​.​

​

As a token of appology, the following three month period of consulting servics shall be free of charge.​

​

He will contact you this week.

​

Our appologies,​

​

Kind regards.

Company XoXo​

Open Ended

What was, in your opinion, the biggest mistake in the previous email?

Open Ended

Write a formal synonym to the word "help"

Open Ended

Write a formal synonym to the word " can't "

Open Ended

Rewrite the sentance using more formal structure (to boss)

" We want a new software, ours is too slow, slows work down"

Open Ended

The customer is complaining about a late order (two weeks late).

What is a better word than "sorrz

​

Convenient

​Invoice

Parameters

​Order

​Catalogue

Person

Discount

​Times

​Enclosing

​Types

Hearing

​Pieces

​Representative

​Payment

​Selection

​

​Creative writing: Emails

​Whom: New boss

About: Software problem – slow, restarts, crashes

Your position: Software engineer

Points:

·        Introduce yourself

·        Explain the issue with slow software

·        Give one argument why it is important

·        End with a kind note

You can use these words/phrases:

​

​I would greatly appreciate	​We noticed	​Continuous	​Software bugs, crashes
​Would it be possible to?	​It is critical for ...	​Despite updating the ...	​Slows performance down