ITIL 4 Study Aid Practices - Continual Improvement

ITIL 4 Study Aid Practices - Continual Improvement

By Your ITIL 4 Foundation Trainers

Multiple Choice

Which of the following statement(s) is/are CORRECT about continual improvement roles and responsibilities?

• A. Everyone participates in continual improvement

• B. A leadership team prioritizes all improvement initiatives

• C. A continual improvement team leads efforts and advocates practice across the organization

• D. Both A and C

Multiple Choice

Where are improvement opportunities recorded?

• A. Service value system

• B. Continual improvement register

• C. Product backlog

• D. Continual improvement team meeting minutes

• ​Where are we now?

• Take action

• Evaluate metrics and KPIs

• Business vision, mission, goals and objectives

• How do we get there?

• How do we keep the momentum going?

• Reinforce new methods

• Define measureable targets

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