CCPA and AODA Guidelines

CCPA and AODA Guidelines

Multiple Choice

What is NOT one of the five principals we use when handling consumers’ personal data?

• Protection of personal data

• Minimize Data Collection

• Publicly display consumer info for easy access

• Require compliance from business partners

Multiple Choice

T/F Consumers have the right to access their personal data that is stored by a company.

• True

• False

Multiple Choice

What request type would you need to escalate to get help for the caller?

• Remove me from your emailing list

• I want to opt out of the sale of my personal data

• I would like a copy of my data in your database

• I need my email address changed that you send your newsletter to

Multiple Choice

What is NOT an option for a consumer to contact us regarding a data privacy issue?

• Phone

• Email

• Social

• Text

Multiple Choice

What reason code would you choose for all Data Privacy contacts?

• Marketing: Misc Marketing Complaints

• Request: Data Privacy

• Request: Misc Corporate Requests

• Corporate: Misc Corporate Complaints

Multiple Choice

When a consumer asks for their data to be deleted, you would...

• Escalate the request

• Tell them to send an email to [e-mail]

• Send the consumer a link to fill out the data privacy form

Multiple Choice

What request type would you choose if a consumer wants us to share their data with another company?

• Other: Ask Supervisor

• Request Copy of Personal Data/Info

• Portability/3rd Party

• Update Consumer Information

Multiple Choice

Which of the following would the system prompt an email template for you to send to the consumer?

• Update Consumer Information

• Other: Ask Supervisor

• Portability/3rd Party

• Request Copy of Personal Data

Multiple Choice

T/F Once completing the webform, the consumer would get an email to confirm their identity.

• True

• False

Multiple Choice

T/F If the consumer prefers, we can send the information to them via email.

• True

• False