CA - L2 - Unit 2

Open Ended

How do people communicate?

Multiple Choice

Following the company's dress codes is an example of _______

• body language

• formal business standard

• verbal communication

• business restriction

Multiple Choice

Leaning in and making eye contact during a meeting is an example of ______ body language.

• positive

• negative

Multiple Choice

If Tom wanted to record all of the sales data from the past year and calculate the total sales for the year, which program should he use?

• word processing

• presentation

• email

• spreadsheet

Multiple Choice

If Sally wanted to write a business letter to send in the mail to another company, which program should she use?

• word processing

• presentation

• email

• spreadsheets

Multiple Choice

What is the first paragraph/part of a business letter?

• supporting details

• conclusion

• introduction

• address

Multiple Choice

Which letter is usually printed on letterhead?

• personal business letter

• professional business letter

Multiple Choice

These are useful when writing lots of letters that are similar.

• setups

• templates

• parameters

• recorders

Multiple Choice

Which guideline should you follow for fonts in business documents?

• use lots of decorative fonts to make it look fancy

• use a sans serif font like Arial, make sure it is large enough to read like 12 point

• use a serif font like Times New Roman, small font size

Multiple Choice

True or False: It's a good idea to send an email when the topic is sensitive, emotional, private, and extremely urgent.

• True

• False

Multiple Choice

Which goes last in an email?

• greeting

• body

• signature

• closing