BSBTEC202 Topic One Review

BSBTEC202 Topic One Review

By Barney Sinclair

Open Ended

The purpose of digital communication could be to....? (list any possible options)

Purpose of Communication

​The purpose of digital communication could be to:

•inform staff of an upcoming meeting

•communicate task requirements

•communicate task progress or completion

•ask questions or make a request

•answer questions or provide information about something

•give a customer a quote on the price of products or services

•send or receive invoices

say thank you or acknowledge that the message has been received.

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Open Ended

Why is it important to know who your audience is before sending digital communication?

Intended Audience

​Knowing who the intended audience is will help you to work out:

•the best method of communication

•the language you should use.

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Often you can work out the intended audience based on the purpose.​

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Open Ended

When should you use formal versus informal language?

tone and language

• ​If you are communicating to a manager or important client, use a formal business tone.

• If you are communicating to a friend or colleague you work closely with, you may be able to use a more relaxed, informal tone.

• When communicating with people outside of the organisation, avoid using jargon and abbreviations that are known only to staff.

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Open Ended

What do you need to consider when deciding if information is commercially sensitive?

commercially sensitive information

​To determine if the information is commercially sensitive, consider the following questions:

​•Could a negative consequence occur if the information was disclosed?

•Is the negative consequence significant?  

•Is the negative consequence likely?

•Is there a clear link between the disclosure and the negative consequence occurring?  

Would the negative consequence still occur if the information was not disclosed?

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Poll

Which of the following are strengths of email communication?

• Requires internet access to send and receive

• Helps to keep a record of communication

• Usually free to install and use

• It is unclear whether the message has been received and read

Poll

What are some limitations of Text Messages (via SMS)

• Sometimes a cost involved

• Can be used to send links and small attachments

• It is often unclear if the message has been received and read

• Allows you to track a conversation

Poll

What are some strengths of Text Messages (via messaging apps)

• It is usually clear whether the message has been opened or read

• Requires both the sender and receiver to install the app

• Useful for group messages

• Usually requires internet access to send and receive messages

Poll

What are some limitations of Video Calls (via messaging apps)

• Allows real-time communication

• Requires reliable internet access for both parties

• You can see body language and facial expressions

• Requires all users to have hardware such as microphone, speakers and camera

Poll

What are some strengths of Social Media?

• Once content is uploaded, it can be difficult to delete

• Can be used to reach a large number of people

• Posts can go viral, increasing the spread of the message

• Can be used for one-on-one communication as well as public

Use the Topic One Student Book and slides to...

Answer Questions 1 to 5 for Assessment Task Two; Knowledge Questions (questions 1-3 are from section 1B, questions 4 and 5 are from section 1A)

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