Lesson 4: MANAGING THE REFERENCE DEPARTMENT

Multiple Select

REFERENCE PERSONNEL

choose the qualities of A reference librarian in the Philippines

• Must be a registered librarian.

• Must be familiar with the reference collection, the library as a whole, and its patrons.

• Must have very good communication and patron [customer] service skills.

• Must know how to utilize available ICTs for reference service.

• Must have NCBSFL-set competencies and must follow the Code of Ethics for PHL

  Librarians.

Multiple Choice

RELATION OF THE REFERENCE WITH OTHER DEPARTMENTS UNDER

Technical Services

Reference librarians select titles while acquisitions librarians work on the purchase of reference collections and management of the budget.

• Readers’ Services/User Services

• Cataloging

• Acquisitions

• Bibliography and Indexing

Multiple Choice

RELATION OF THE REFERENCE WITH OTHER DEPARTMENTS UNDER

Technical Services

it is a bibliographic control over the library’s collection. An effective ___leads reference librarians to identify and locate needed materials. The choice of subject headings and classification are factors for the retrieval of material.

• Readers’ Services/User Services

• Cataloging

• Acquisitions

• Bibliography and Indexing

Multiple Choice

RELATION OF THE REFERENCE WITH OTHER DEPARTMENTS UNDER

Technical Services

like cataloging, _____________ over available articles and information found within serials and monographs. The depth of indexing and keywords used are critical factors.

• Readers’ Services/User Services

• Cataloging

• Acquisitions

• Bibliography and Indexing

Multiple Choice

RELATION OF THE REFERENCE WITH OTHER DEPARTMENTS

in-charge in participation in the attainment of the library’s mission and goals; may also influence the hiring of reference librarians, policy formulation and implementation, and other general concerns.

• Readers’ Services/User Services

• Cataloging

• Administration and the Library Board

• Bibliography and Indexing

Multiple Select

EVALUATING COLLECTIONS

Collections may be evaluated by looking at __________such as Guide to Reference and Recommended Reference Books for Small and Medium-Sized Libraries and Media Centers.

• Guide to Reference

• Cataloging

• Standard/Recommended Lists.

• reference service.

Multiple Choice

EVALUATING COLLECTIONS

(TECHNIQUES IN EVALUATING REFERENCE COLLECTION)

Collections may be evaluated by looking at __________ such as Guide to Reference and Recommended Reference Books

for Small and Medium-Sized Libraries and Media Centers.

• Guide to Reference

• Cataloging

• Standard/Recommended Lists.

• reference service.

Multiple Choice

EVALUATING COLLECTIONS

(TECHNIQUES IN EVALUATING REFERENCE COLLECTION)

The evaluation of collections may also be based on levels of information provided and comparing it with the pre-determined need/s (e.g. curricula, community profile, organizational goals).

• Usage.

• Conspectus Approach.

• Standard/Recommended Lists.

• Benchmarking.

Multiple Choice

EVALUATING COLLECTIONS

(TECHNIQUES IN EVALUATING REFERENCE COLLECTION)

Collections may also be compared with equivalent libraries serving the same

• Usage.

• Conspectus Approach.

• Standard/Recommended Lists.

• Benchmarking.

Multiple Choice

EVALUATING COLLECTIONS

(TECHNIQUES IN EVALUATING REFERENCE COLLECTION)

is a prime factor to consider. “Use studies may involve techniques as simple as keeping track of which reference books are left on tables at the end of the day (presumably they have been used).

• Usage.

• Conspectus Approach.

• Standard/Recommended Lists.

• Benchmarking.

Multiple Choice

EVALUATING COLLECTIONS

(TECHNIQUES IN EVALUATING REFERENCE COLLECTION)

They may also entail more sophisticated methods such as gathering use statistics

provided by database vendors or collecting them with homegrown computer applications (Mulac, 2012, p. 106).

• Usage.

• Conspectus Approach.

• Standard/Recommended Lists.

• Benchmarking.

Multiple Select

EVALUATING COLLECTIONS

conspectus approach was developed by

• Code of Ethics for PHL

• Research Libraries Group (White, 1995, p. 5):

• Media Centers.

• NCBSFL-set

Multiple Select

EVALUATING COLLECTIONS

this level of conceptus approach entails that

"topic not included in collections"

• Research Level

• Basic Information Level

• Out of Scope

• Comprehensive Level

• Instructional Support Level

Multiple Select

EVALUATING COLLECTIONS

this level of conceptus approach entails that collecting all significant works, including historical materials; aiming for exhaustiveness.

• Research Level

• Basic Information Level

• Out of Scope

• Comprehensive Level

• Instructional Support Level

Multiple Choice

adequate to support undergraduate and most graduate

instruction, or sustained independent study

• Research Level

• Basic Information Level

• Out of Scope

• Comprehensive Level

• Instructional Support Level

Multiple Choice

EVALUATING COLLECTIONS BY CONSPECTUS APPROACH

general materials that serve to introduce and define a subject

and into indicate the varieties of information elsewhere; inclusive of general reference sources.

• Research Level

• Basic Information Level

• Out of Scope

• Comprehensive Level

• Instructional Support Level

Multiple Choice

collecting few resources that go beyond very basic works

• minimal

• Basic Information Level

• Out of Scope

• Comprehensive Level

• Instructional Support Level

Multiple Choice

includes major published source materials required for dissertation

writing and independent research, including those that report new findings, scientific research, et al. that might be useful

• minimal

• Basic Information Level

• Out of Scope

• Research Level

• Instructional Support Level

Multiple Choice

Collections may also be compared with equivalent libraries serving the same profile of users and/or similar subject specialties (Cassell & Hiremath, 2011).

• Usage

• Processes

• Out of Scope

• Benchmarking

• Outputs / Outcomes

Multiple Choice

Quality of information sources

• Outputs/ Outcomes

• Processes

• Inputs

Multiple Choice

Technological efficiency during interaction

• Outputs/ Outcomes

• Processes

• Inputs

Multiple Choice

Librarian competencies

• Outputs/ Outcomes

• Processes

• Inputs

Multiple Choice

Value of services added to the

user knowledge base

• Outputs/ Outcomes

• Processes

• Inputs

Multiple Choice

Communication methods

• Outputs/ Outcomes

• Processes

• Inputs

Multiple Choice

User competencies

• Outputs/ Outcomes

• Processes

• Inputs

Multiple Choice

User-staff interaction

• Outputs/ Outcomes

• Processes

• Inputs

Multiple Choice

Quality of answers as perceived by users and staff

• Outputs/ Outcomes

• Processes

• Inputs