Business Management 2.3 Revision

Multiple Choice

If employees aren't managed properly it may result in

• Increased profit

• Decreased profit

• Decreased customer complaints

• An ability to meet shareholder expectations of return on investment

Multiple Choice

The most cost-effective strategy to manage employees to meet business objectives are

• Training

• Motivating

• Supporting

Multiple Choice

Training can help to meet business objectives by:

• Staff learning how to manage their performance by self-reflecting on what they do well

• Enhancing their own abilities within the workplace by participating in off-the-job training

• Staff knowing how they need to work towards making a profit or other objectives so it motivates them

• Staff feeling valued by the business so therefore they are willing to work towards objectives

Multiple Choice

Key considerations when staffing a business include:

• Creating a job description

• Ensuring there is enough staff when needed

• Training employees to gain the skills, knowledge and qualifications

• That it will give a business Corporate Culture

Multiple Choice

A disadvantage of technology

• Impact on job security

• Very expensive to set up and maintain

• If it breaks down business could lose lots of sales/profit

• All of the above

Multiple Select

An advantage of technology on the staffing requirements at a business are

• It can be cheaper to buy because it is for business purposes

• Increases in productivity and efficiency can make it easier to meet business objectives

• Can take longer if the quality of the product has to be checked after it has been manufactured

• Can make the tasks more dangerous for employees as they have to use technology to complete work

Multiple Choice

A common technology used in the workplace to manufacture items is

• Social media

• Email

• Automated production lines

• Self-service checkouts

Multiple Choice

A job analysis is

• Detailed listing of

  the personal skills and characteristics

  required to perform a particular job

• Grouping together of

  tasks for a particular job, which should

  incorporate variety and challenge for

  the job holder

• Written description

  of a jobs title, duties, responsibilities

  and location within the organisational chart

• The process to identify and determine

  the job duties and requirements and

  the relative importance of these

  for the job

Multiple Choice

A job specification differs from a job description because

• A JS considers what is required of the job holder, whereas a JD is what they will actually be doing in the job

• A JD considers what is required of the job holder, whereas a JS is what they will actually be doing in the job

• A JD is process to identify and determine

  the job duties, requirements whereas JS is the skills and qualification requirements

• They are the same step in the job analysis process whereby they consider roles, duties, skills, experience, knowledge and qualifications

Multiple Choice

External recruitment methods include

• Internet

• Word-of-mouth

• Interviews

• Intranet

Multiple Choice

Internal recruitment methods include

• Word-of-mouth

• Interviews

• Internet

• Recruitment agencies

Multiple Choice

When a business doesn't have enough employees they will use

• Internal recruitment

• External Recruitment

Multiple Choice

When a business is looking for a new manager they could use

• Internal recruitment

• External recruitment

• Either

Multiple Choice

What is the most common form of selection method?

• Receipt of application

• Online testing

• Interviews

• Initial screening

Multiple Select

An advantage of interviews are, they

• allow for the applicant to get to know the employees

• allow for the applicant to ask questions they could ask online

• allow for the employers to get a better understanding of the potential candiates

• allow for questions to be asked by both parties to determine if the workplace is a good fit

Multiple Choice

A disadvantage of work testing is that

• It is only applicable to particular jobs

• It saves time

• It is cost effective in the short term

• It is a true representative of how someone works

Multiple Choice

An advantage of online testing is

• Standardised testing to meet everyones needs

• Can get an in depth understanding of the work

• Access a large pool of applicants quickly

Multiple Select

Permanent full-time employment is

• Ongoing continual contract of employment

• Approximately 38 hours of work per week

• Annual and sick leave determined on a pro rata basis

• Always set on an award instead of an agreement

Multiple Choice

Permanent part-time employment is

• Any casual contract work that an employee works that is less than 38 hours per week

• Any contract that outlines a set amount of annual and sick leave per year

• A fixed-term contract that entitles similar conditions to a full time employee but less working hours

• A contract that outlines entitlements to the employee who works less than 38 hours per week

Multiple Select

A casual contract is

• typical for most teenagers to have

• paid on a pro-rata basis

• entitles annual and sick leave

• paid by an hourly or daily rate

Multiple Choice

A similarity for full-time and part-time employees is

• Both are paid as a daily rate

• Both are always fixed term

• Both are entitled to annual, sick and long-service leave

• Both provide long-term job security

Multiple Choice

A difference between part-time and full-time employment is

• All leave entitlements are provided on a pro-rata basis (annual, sick, long service)

• All entitlements are provided on a pro-rata basis (including pay & leave)

• All pay entitlements are provided on a pro-rata basis (wages/salary is calculated based on hours worked)

• Only part time entitlements are provided on a pro-rata basis whereas full time does not calculate using the pro-rata system

Multiple Select

Terms of notice refers to the

• Period of time where an employee has formally resigned from a business and told the employer until the last day of employment

• When you must take gardening leave from the business

• When all annual or accrued leave needs to be taken before leaving the business

• The amount of time an employee must provide the business before leaving their position (often outlined in their contract)

Multiple Choice

Business loyalty is

• An employees commitment to reaching their employment objectives

• An employees commitment to supporting the business in achieving its objectives

• An employees commitment to staying at the business so long as it provides them a purpose

• An employers commitment to supporting the business in achieving all objectives

Multiple Choice

Job insecurity can be defined as

• When an employee does feel secure in their job, they will feel valued by the business and will perform better

• An employee believing that they might be likely to lose their job

• An employee believing that their job is safe or secure in the long term

• Not working productively at their job because the aren't sure what their future work

Multiple Choice

Remuneration is defined as

• Performance related pay

• Money associated with working for a business

• An attraction and retention tool

• The salary earned for meeting employment expectations

Multiple Select

Work-life balance is the expectation of an employee to

• Create a balance between job and other personal commitments

• Offer flexible working arrangements

• Increase productivity, motivation, reduces stress, all of which increases business performance

• Acts as an attraction and retention tool

Multiple Select

A benefit for a business to meet employee expectations is

• Employees are more likely to be motivated, happy, productive employees

• Lower recruitment and training costs

• Employees are more likely to meet business objectives

• Can act as an attraction tool for potential employees to want to work there

Multiple Choice

A legal obligation that businesses need to uphold are

• Occupational Health and Safety

• Equal opportunity of employment

• Gender considerations

• Corporate social responsibility

Multiple Choice

OH&S focuses on

• Regular maintenance of equipment machinery and systems

• Protecting the workers pay

• Ensuring there is diversity in the workplace

• Getting WorkSafe in to check the safety of the workplace

Multiple Select

The purpose of employee induction is to

• Ensures new employees are productive as soon as possible and

  begin to contribute to achieving business objectives

• Support employees and provide essential business information

  relevant to the role

• Helps to train staff to get them the relevant knowledge and skills needed to perform the role

• Provides them with the relevant knowledge to create their job description

Multiple Choice

A method of induction that could be implemented into a business is

• off-the-job training

• professional learning

• A introductory meeting

• Mentoring

Multiple Choice

What is the purpose of global recruitment?

• Fulfil the legal requirements of a diverse workplace

• Make sure the business is being socially responsible

• To get on the governments good side so they will give out Visa's

• Find people to fill roles that cannot be filled by locals

Multiple Select

The two strategies that can be used is

• Exceeding employment expectations

• Providing training opportunities

• Ethical recruitment

• Incentives to complete the work such as performance related pay