HOTEL FRONT OFFICE LESSON 2

Open Ended

Define what is Guestology?

Open Ended

What is your dream job in the hotel industry?

Multiple Choice

This is also called as reception, this section manages the inflow and outflow of guest and is the point where the information is disseminated to guests and other employees.

• Uniformed Services

• PBX

• Front Desk

• Reservations

Multiple Choice

This section reconciles the hotel's daily financial transactions and other activities for reporting purposes.

• Night Audit

• Private Branch Exchange

• Front Desk

• Reservations

Multiple Choice

This also refer to as guest services, which function is to assist guest with any request or needs.

• Night Audit

• Private Branch Exchange

• Front Desk

• Reservations

Open Ended

Who are the staffs included in Uniform Services.

Answer as many as you can.

Poll

Reservation also refer o called as _________.

• Switchboard

• Transient room sales

• Reception

• guest services.

Fill in the Blanks

This refer to the focal point of the lobby. This is the guest temporarily await to find accommodation or clear their bill upon checkout.

Multiple Choice

Organizes staff duty rosters and make decisions on whether and which booking should be accepted based on the hotels occupancy.

• Reservations Manager

• Doorperson

• Reservation Staff

• Valet Attendant

Multiple Choice

Organizes staff duty rosters and make decisions on whether and which booking should be accepted based on the hotels occupancy.

• Reservations Manager

• Doorperson

• Reservation Staff

• Valet Attendant

Multiple Choice

They help the guest with their luggage into and out the rooms.

• Guest Relation Officer

• Bell Staff

• Concierge Staff

• PBX

Multiple Choice

Manage the entry and exit point of the garage.

• Door person

• Bell Staff

• Valet Attendant

• Parking Attendant

Open Ended

What are the role of food and beverage department during interdepartmental communication?

Fill in the Blanks

A BLANK refers to scheduled period work or duty or change of one group of people for another in regular alternation.

Open Ended

If you will be employed in a hotel what work shift you prefer and why?