5.1-5.2 Perform Troubleshooting Tasks

5.1 Perform Troubleshooting Tasks

Learning Target:

I will learn how active directory is used in a domain-based network.

I will learn how to diagnose Windows problems.

Fill in the Blank

Learning Target:

I will learn how ___________ directory is used in a domain-based network.

Fill in the Blank

Learning Target:

I will learn how to diagnose ______________ problems.

Fill in the Blank

Domain-based networks use ___________________ to assign permissions to users, devices, and groups in an organization.

What is an Active Directory?

Active DIrectory:

Active Directory stores information about objects on the network and makes this information easy for administrators and users to find and use.

What is a Group policy?

Group Policy

A group policy's core purpose is to allow IT administrators to manage users and computers across an active directory domain.

​ three ways to troubleshoot Windows problems:

1. ​(OS) Start Button - Settings - Updates & Security - Troubleshooting

2. (Research) Support.microsoft.com

3. (Command) Check policies do not conflict

Fill in the Blank

________________ = which policies are applied first

Fill in the Blank

____________________ = later policies overwrite earlier policies when they conflict (they are more important)

What is a comand prompt

C:\ How you type commands directly to the Operating system without graphic interface

5.2 Troubleshoot Operating System & App Issues

​I will learn how to troubleshoot Windows when it doesn’t start correctly.

I will learn common solutions to app problems.

​start-up troubleshooting diagram

Match

Match the following vocabulary terms

• Safe Mode

• Safe Mode with Command Prompt

• Safe Mode with Networking

A basic mode with limited files and drivers.

A limited number of drivers are used, there is no networking, & the desktop is not loaded.

Only loads the drivers required to connect to other computers during startup.

• A basic mode with limited files and drivers.

• A limited number of drivers are used, there is no networking, & the desktop is not loaded.

• Only loads the drivers required to connect to other computers during startup.

Application issues are likely caused by:

• Update needed

• Compatibility issue

Way to troubleshoot apps

• Microsoft Store - get updates

• Right click app - open file location - right click app - troubleshoot compatibility

• Settings - Updates & Security troubleshoot - Windows Store Apps

• Uninstall app - restart computer - reinstall app