Taking Simple Phone Message

Taking Simple Phone Message

Who is speaking, please?

​LEARNING OBJECTIVES!

1. Mengidentifikasi fungsi sosial, struktur teks, dan unsur kebahasaan daam teks pesan sederhana lewat telephone terkait tempat kerja sesuai dengan konteks penggunaannya.

2. Membedakan fungsi sosial, struktur teks, dan unsur kebahasaan dari berbagai ungkapan dalam teks pesan sederhana lewat telephone terkait tempat kerja sesuai dengan konteks penggunaannya.

3. Menyusun teks lisan dan tertulis dengan pesan sederhana lewat telephone terkait tempat kerja sesuai dengan konteks penggunaannya.

4. Mengkomunikasikan secara lisan dan tertulis tentang pesan sederhana lewat telephone terkait tempat kerja sesuai dengan konteks penggunaannya.

1. When you answer the phone at home, what do you say?

2. Then, how the people answer the phone at work?

3. Say the phone numbers in English:
   a. 085640830269
   b. 0218467720

4. Then, say your fixed number and/or your mobile phone number.

MAKE A NOTE !!

1. Who is involved in the dialog?

2. Where does this conversation probably take place?

3. When does the conversation probably occur?

4. What message can we get?

5. What does the content of the conversation?

MAKE A NOTE !!

1. Who is involved in the dialog?

2. Where does this conversation probably take place?

3. When does the conversation probably occur?

4. What message can we get?

5. What does the content of the conversation?

Receiving Calls

1. Answering at a switchboard / in an office / at a private number

   Good morning, Montreal supplies. May I help you?

   Hello, Lion Restaurant. Can I help you?

   Good afternoon, Roland Scott, speaking

   Hello, 88675932

Receiving Calls

2. Requesting Identity

   Who’s calling, please?

   May I ask who’s calling?

   Who’s speaking, please?

   Can I have your name, please?

Receiving Calls

3. Asking the caller to hold
   Hold the line, please. I’ll see if he’s in
   Hold on, please. He’s coming now
   Just a moment, please. She’ll be with you right away
   One moment, please. I’ll see if he’s free
   He’s speaking on the other line. Will you hold?

Receiving Calls

4. Connecting the callers
   I’ll connect you with the manager
   I’ll put you trough to the manager
   It’s ringing for you
   You’re trough. Go ahead

Receiving Calls

5. The person being call
   Ed is not in
   I’m sorry; the manager is out at the moment
   I’m terribly sorry. Mr. Hotman is away on business right now
   He is not in the office now, but he’ll be back at 4 o’clock

Receiving Calls

6. Taking messages
   Can I take a message?
   Can I give him a message?

   Do you like to leave a message?

Making Calls

1. Requesting a particular person or service
   May I speak to Mr. Bates, Please?
   May I speak to the manager, please?
   May I have the Account Department, please?

Making Calls

2. Identifying yourself
   This is Mr. Delano’s secretary
   This is Pierre Humphrey

   I’m calling on behalf of Mr. Humphrey

Making Calls

3. The person you are calling is not in
   Could you tell me when he’ll be back?
   Do you know what time she’ll be back?

Making Calls

4. Leaving a message
   Yes, could you tell him to call me back?
   Yes, tell her that I call. This is Rita
   No, thanks. I’ll call back later
   No, thanks. It’s not urgent

Caller : Hello, May I speak to Mr. Lubis?
Secretary : Who’s calling, please?
Caller : Andy Wibowo, is he in, please?
Secretary: He isn’t in the office, Sir. Would you like to

leave a message?
Caller : No, thanks
Secretary : Would you call back later?
Caller : Yes, I will

​Someone to see Mr. Lubis, the general manager

Didy : Hello
Secretary : Hello, who’s speaking?
Didy : I am Mr. Didy from PT. Lucky. Is Mr. Andi in?
Secretary : oh, I’m sorry. He is out for lunch. He will come back at

two o’clock. Could you call back?
Didy : Oh, dear, could I possibly leave a message then?
Secretary : Yes, please. but, just a minute, I will take my note first.

OK, what is it?
Didy : Well, I have promised to meet him this afternoon to

talk about our corporation, unfortunately I can’t afford

to come. I have to take my wife to the doctor. So, I was wondering you to tell that I will come on the following

day at 10 o’clock
Secretary : OK, anything else?
Didy : No, thanks a lot
Secretary : You are welcome