Upper ML Unit 1

The ways

to be a good communicator

Open Ended

How can we ask for updates?

Open Ended

How do we give updates?

Open Ended

How to finish the updating meetings?

Good and bad communicators - Сортування за групами

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Communicators qualities - Відповідники

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Giving a talk tips - Відсутнє слово

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Open Ended

Find out 4 principles of communication in a company

Open Ended

Give reasons why it communicates well.

Open Ended

What mistakes did the company make, and how could they have improved the customer experience?

Discuss an example you know of a company which communicates well with its customers or a company which communicates badly.

What advice would you give to the bad communicator?

Match

Match the following

• to put it in a .......... ..

• to get straight to the . . . ... . . . . . .

• to hear it on the .......... . .

• to put someone in the . . . . . . . . . .. .

• to get the wrong end of the .......... . .

nutshell

point

grapevine

picture

stick

• nutshell

• point

• grapevine

• picture

• stick

Match

Match the following

• can't make head nor ............ of it

• to talk at cross-.......... ..

• to beat about the .......... ..

• to get it straight from the horse's ........... .

• to keep someone in the ........... .

tail

purposes

bush

mouth

loop

• tail

• purposes

• bush

• mouth

• loop

What to say when...

7 to talk about the most important thing

8 to hear about something because the information has been passed from one person to another in conversation

9 to be told something by someone who has direct knowledge of it

1 to fail to understand anything 2 to share similar opinions and ideas

3 to give the main facts in a short, clear way

4 to not understand something 5 to delay talking about something

6 to give the latest information

Finish with ideoms

1 OK, I 'll ...... ...... . I'm afraid it's the last time we're going to miss a deadline.

2 Paola and I and agree on most things. We seem to be ............ .

3 A lot happened while you were on holiday. Let me ............ .

4 I think we are ............ . I mean next week, not this week.

Finish with ideoms

5 He never gives you a straight answer. He's always ............ .

6 I . . .......... that he's been fired. Is it true?

7 The new organogram is very complicated, but to ............ , we still report to the same manager.

8 I'm afraid that isn't right. If you think our biggest problem is communication, then you have ....... ..... .

9 This document from our subsidiary makes no sense at all. I ............ . 10 I've tried to get my supplier to give us a discount several times, but they just won't. It's like ............ .

11 The company is going bankrupt. The CEO told me himself. I heard it .. .......... .

12 I'll need regular updates about the progress of the project. I'll also need to know what's going on when I'm away. Please . . .......... .