IELTS Reading Test 3

Multiple Choice

1. (1)Hotel managers need to know what would encourage good staff to remain.
   

• (A) Pfeffer

• (B) Lucas

• (C) Maroudas et al.

• (D) Ng and Sorensen

• (E) Enz and Sigua

Multiple Choice

1. (2) The actions of managers may make staff feel they shouldn't move to a different employer.
   

• (A) Pfeffer

• (B) Lucas

• (C) Maroudas et al.

• (D) Ng and Sorensen

• (E) Enz and Sigua

Multiple Choice

1. (3) Little is done in the hospitality industry to help workers improve their skills.

• (A) Pfeffer

• (B) Lucas

• (C) Maroudas et al.

• (D) Ng and Sorensen

• (F) Deery

Multiple Choice

1. (4) Staff are less likely to change jobs if cooperation is encouraged.

• (A) Pfeffer

• (B) Lucas

• (C) Maroudas et al.

• (D) Ng and Sorensen

• (F) Deery

Multiple Choice

1. (5) Dissatisfaction with pay is not the only reason why hospitality workers change jobs.

• (A) Pfeffer

• (B) Lucas

• (C) Maroudas et al.

• (D) Ng and Sorensen

• (F) Deery

Multiple Choice

(6) One reason for high staff turnover in the hospitality industry is poor morale.

• YES

• NO

• NOT GIVEN

Multiple Choice

(7) Research has shown that staff have a tendency to dislike their workplace.

• YES

• NO

• NOT GIVEN

Multiple Choice

(8) An improvement in working conditions and job security makes staff satisfied with their jobs.

• YES

• NO

• NOT GIVEN

Multiple Choice

(9) Staff should be allowed to choose when they take breaks during the working day.

• YES

• NO

• NOT GIVEN

Fill in the Blanks

Tews, Michel and Stafford carried out research on staff in an American chain of (10)

.

Fill in the Blanks

They discovered that activities designed for staff to have fun improved their (11)

,

Fill in the Blanks

and that management involvement led to lower staff (12)

.

Fill in the Blanks

They also found that the activities needed to fit with both the company’s

(13)

and

Fill in the Blanks

and the (14)

of the staff. A balance was required between a degree of freedom and maintaining work standards.