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IELTS Reading Test 3

IELTS Reading Test 3

Assessment

Presentation

English

University

Practice Problem

Hard

Created by

Yana Kuzmich

FREE Resource

4 Slides • 14 Questions

1

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2

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3

Multiple Choice

  1. (1)Hotel managers need to know what would encourage good staff to remain.

1

(A) Pfeffer

2

(B) Lucas

3

(C) Maroudas et al.

4

(D) Ng and Sorensen

5

(E) Enz and Sigua

4

Multiple Choice

  1. (2) The actions of managers may make staff feel they shouldn't move to a different employer.

1

(A) Pfeffer

2

(B) Lucas

3

(C) Maroudas et al.

4

(D) Ng and Sorensen

5

(E) Enz and Sigua

5

Multiple Choice

  1. (3) Little is done in the hospitality industry to help workers improve their skills.

1

(A) Pfeffer

2

(B) Lucas

3

(C) Maroudas et al.

4

(D) Ng and Sorensen

5

(F) Deery

6

Multiple Choice

  1. (4) Staff are less likely to change jobs if cooperation is encouraged.

1

(A) Pfeffer

2

(B) Lucas

3

(C) Maroudas et al.

4

(D) Ng and Sorensen

5

(F) Deery

7

Multiple Choice

  1. (5) Dissatisfaction with pay is not the only reason why hospitality workers change jobs.

1

(A) Pfeffer

2

(B) Lucas

3

(C) Maroudas et al.

4

(D) Ng and Sorensen

5

(F) Deery

8

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9

Multiple Choice

(6) One reason for high staff turnover in the hospitality industry is poor morale.

1

YES

2

NO

3

NOT GIVEN

10

Multiple Choice

(7) Research has shown that staff have a tendency to dislike their workplace.

1

YES

2

NO

3

NOT GIVEN

11

Multiple Choice

(8) An improvement in working conditions and job security makes staff satisfied with their jobs.


1

YES

2

NO

3

NOT GIVEN

12

Multiple Choice

(9) Staff should be allowed to choose when they take breaks during the working day.

1

YES

2

NO

3

NOT GIVEN

13

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14

Fill in the Blank

Tews, Michel and Stafford carried out research on staff in an American chain of (10) __________.

15

Fill in the Blank

They discovered that activities designed for staff to have fun improved their (11)__________ ,

16

Fill in the Blank

and that management involvement led to lower staff (12)__________ .

17

Fill in the Blank

They also found that the activities needed to fit with both the company’s

(13) __________ and

18

Fill in the Blank

and the (14)__________ of the staff. A balance was required between a degree of freedom and maintaining work standards.

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