email class

What's a formal email

OBJECTIVE OF THE CLASS: Identify the main parts of a formal email, labeling the main parts of an email in the quizizz platform

A.   Email Addresses

If you are using email for business or other formal purposes, your email address should look professional. The address should have all or part of your name in it so that people know it

is legitimate.

The person you are sending the email to is called the recipient

Open Ended

Spot the name of the recipient by looking at the e-mail adresss.
1- [e-mail]
2- [e-mail]
3- [e-mail]

Introduction to Emailing cont.

​B. Subjects

With emails, it is important to compose a subject that will make the recipient want to open the email. You don’t need to write a full sentence. A good subject is short and easily searchable.

Open Ended

Write one example “subject” in the blanks provided in relation to the following image.

Be sure to address the recipient properly in your greeting (also called a “salutation”). Double-check that you have spelled the recipient’s name correctly. A period after “Mr,” “Ms,” or “Mrs” is not necessary, but is possible. Use a comma (,) or colon (:) after

the salutation. Start the body of your email on the next line.

C. Greetings

Open Ended

Choose and write a proper salutation for your e-mail

D. The body

An email should be separated into paragraphs, just like any piece of writing. One or two paragraphs may be enough. Emails should not be too long. Use plain text (without indentation). It’s best to keep the format “plain” because it may not carry over to your recipient.

Include a thank-you message if applicable. Then, on the next

line, add your name. (Include your title if it is business related.)

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E Closing remarks and signing off

Open Ended

? Write your closing remark and create a unique auto signature for yourself

Match the definitions with the correct concept.

Draw

MATCH!

A complaint email has 3 main parts.

1- Context paragraph
2- What went wrong paragraph
3- What you expect paragraph

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Complaint email important information (paragraphs)

Drag and Drop

Select the what went wrong sentences from the options in the image​.​

Placeholder

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Placeholder

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Placeholder

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Placeholder

Drag these tiles and drop them in the correct blank above

There seems to be a problem with the battery

There is an error in the bill.

The delay is unacceptable

the item had been damaged

I trust you will replace the item

Make sure it doesn't happen again

I must insist on a refound

please look into the matter

Usually, Formal e-mails start with:

I am writing to inform that ...
I regret to inform you that...
I am writing to complain about...

I am writing to request...
I am writing to warn ...

And "the problem".

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Opening sentence:

Usually, Formal e-mails finish with a request:

I would appreciate – I would like to request – I would like your help on - I would be grateful if - I must insist on...

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Opening thrid sentence:

and a suitable solution:

This does not happen again – request a full refund – ask for a replacement – request the use of the warranty – I trust that you will replace/refund – look into the matter

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what you would like to happen