Listening Skills

Active Listening

Poll

How would you rate your listening skills?

• Excellent

• Good

• Average

• Poor

Listening is a skill

Are you really listening?

Most people do not listen with intent to understand. They listen with intent to reply.

​Active Listening

• ​Genuinely interested in understanding what the person is thinking, feeling, wanting or what the message means

• ​Actively checking the understanding before responding with a new message

• Restate or paraphrase the understanding of the message and reflect it back to the speaker for verification

Multiple Choice

Which one is a way to nonverbally send the message that you are listening?

• keep eye contact with the person speaking
• looking away from the person talking

Multiple Choice

Checking your phone while listening to someone shows that you are listening.

• true
• false

Multiple Choice

2. Which posture (body language) shows you are actively listening?

• Slouching

• Turning your back

• Sitting up straight

• Laying down

Multiple Choice

3. When you are actively listening you should?

• Close your eyes

• Look at the ground

• Gaze at your crush

• Look at the speaker

Multiple Choice

8. What does it mean to paraphrase?

• Just smile and nod in agreement

• Rephrase what you heard

• Tell the speaker what they want to hear

• None of the above

Multiple Choice

12. Why is it important to use body language during active listening?

• To show you are listening

• To encourage the speaker to share/talk

• To see how the speaker is feeling

• All of the above are correct

• None of the above are correct

​Hearing

• The physiological act of perceiving sound waves through the ears

• ​An ability

• ​Effortless

• Involuntary

• ​Concentration not required

• ​Objective measurement using audiometry test

​Listening

• The psychological process of constructing meaning from sounds

• ​A skill

• ​Intentional

• Voluntary

• ​Concentration required

• ​Measurement involves subjectivity using listening test

Open Ended

What is the difference between hearing and listening?

Developing Listening Skills

• Listening skills via various channels of communication

  • Hearing vs Listening

  • Live vs Recorded

• Modes of Listening

  • Attentive listening

  • Responsive listening

  • Active listening

  • Selective  listening

Multiple Choice

What is the most important factor when actively listening to another person?

• Laughter

• Arguing

• Patience

• Agreement

Multiple Choice

What is the best way to establish trust when practicing active listening?

• Minimize any distractions

• Disagreeing with the other person

• One-upping the other person

• Expressing your opinions

Multiple Choice

What is essential to become a successful active listener?

• Focus on the conversation

• Listen to understand, not react

• Listen only when you feel like it

• Ignore the speaker's feelings

Multiple Choice

What should you do if you are having a nice conversation with somebody you have just met?

• Try to find something you have in common so that you connect

• Talk about your personal problems

• Talk about your achievements

• Stay silent

Multiple Select

Which are three barriers that decrease your ability to listen?

• Environmental

• Speaker related

• Loud noises

• Listener related

Multiple Choice

Which situation will you use your active skills?

• Riding a bike

• Watching TV

• When a teacher explains the homework assignment 

• Listening to music

Multiple Select

Choose the benefit(s) of Active Listening.

• Increased trust.

• Avoidance of misunderstandings.

• Makes us smile more.

• Personality

  development.

• Better handling of criticism.

Multiple Choice

Why is it called "active listening"?

• You look very focused. 

• You use your eyes and brain as well as your ears.

• It requires a lot of multi-tasking. 

• You stay active rather than sitting around.

Multiple Choice

Empathy is the ability to...

• understand and share the feelings of others
• choose the best path to walk on

​Attentive Listening

• Passive listening

• ​Listening obviously and carefully, showing attention

• ​Genuinely interested in understanding the other person’s viewpoint

• ​Assumes that what is heard and understood is correct but stay passive and do not verify it

​Responsive Listening

• Listen in order to react to what is listened to along content, cultural, and affective dimensions

• ​Focus on the listener's responses to the input

• ​Involves higher level listening skills with presumed comprehension

​Selective Listening

• Listen in order to look for information

• Attention is directed to planned tasks with specific purposes in mind

• Focus on the main ideas or to extract information for certain details

​Verbal Barriers

• ​Judging 

  Listening to reply

  Interrupting with another subject

  Giving advice/Solutions

Multiple Choice

What is the best way to understand people?

• listen to them
• think about what you are going to say next

Multiple Choice

All are barriers of communication except:

• Engagement

• Personal

• Cultural

• Environmental

Multiple Choice

When you actively listen to someone, it helps you understand the message they are communicating.

• true
• false

Multiple Choice

Developing good listening skills helps us to .....

• understand others better
• see better

Multiple Choice

Interrupting someone while they are talking shows GOOD listening skills

• True
• False

Multiple Choice

Paying attention to what someone is saying shows good listening skills

• True
• False

Multiple Choice

Trying to imagine what the other person is feelings shows good listening skills

• true
• false