Section 2: Revision

​Grade 10: Revision

​With Samee Sir

Guess the lesson!

​Use the anagram to guess the topic.

Each student can rearrange one letter. Others may suggest where to move while the student move letters.

Section 2: People in Business

​6. Motivating Workers
7. Organization and Management
8. Recruitment, selection and training of workers
9. Internal and external communication

Section 2: People in Business

How well do you know key terms?

Match

How well do you know key terms?

Match the following

• Termination of employment by the employer because the

  employee has broken company rules or is not performing

  work to the required standard.

• The factors that influence the behaviour of employees

  towards achieving set business goals.

• A list of candidates who are chosen from all of the

  applicants to be interviewed for the job.

• A bonus scheme used to reward employees for performing

  above the required standard.

• The receiver’s response to a message.

Dismissal

Motivation

Shortlist

Performance-related pay

Feedback

• Dismissal

• Motivation

• Shortlist

• Performance-related pay

• Feedback

Match

How well do you know key terms?

Match the following

• The route through which authority is passed down

  through an organisation.

• Organising work so that employees are encouraged to use

  their full abilities.

• Termination of employment by the employee, perhaps

  because they have found a job with a different employer.

• The formal, internal framework of a business that shows

  how it is managed and organised.

• A list of the key points about a job, job title, key duties,

  responsibilities and accountability.

Chain of command

Job enrichment

Resignation

Organisational structure

Job description

• Chain of command

• Job enrichment

• Resignation

• Organisational structure

• Job description

​“Just one small positive thought in the morning can change your whole day.”

​6. Motivating workers

Open Ended

Write factors influence motivation at work.

6. Motivating workers

​Factors that influence motivation at work

Friendship

​ Job Security

​ Promotion

​ Status

​​ Money

​Empowerment and responsibility

Fringe benefits (Company car, free health care and pension)

​Training

Better working condition

​Variety of task (unique or challenging task)

6. Motivating workers

​Benefits of well motivated workforce

​Write on Sticky note and past on the board.

6. Motivating workers

​MOTIVATIONAL THEORIES

​Need

6. Motivating workers

​MOTIVATIONAL THEORIES

​Need

​Maslow's Hierarchy of need

​Taylor: The theory of economic man

​Herzberg
Two Factor theory

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"Pay received is high enough to buy basic needs"

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"The manager praises workers"

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"Workers are given a contract of employment setting out their pay and working conditions"

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"Work is challenging"

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"Workers are given the responsibility for completion of tasks"

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"Workers are given free meals at work"

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"Respect from workers"

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"employees are given the opportunity for promotion."

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

Multiple Choice

Which one level of Maslow theory could help to achieve by;

"Employees are given the opportunity to develop new skills to increase their potential."

• Safety needs
• Social Needs

• Esteem needs
• Physical needs

• Self-Actualization

6. Motivating workers

​Methods of motivation

​Financial methods

​Non-financial methods

​Method 1

​Explanation

​Method 1

​Explanation

​From the box find methods and explanation and paste it on Business corner as shown above

6. Motivating workers

Task 2: Building an answer

​•You will need to use Worksheet B to help build your answer to the question below. We will work through it step by step.

​The Party Factory is a medium sized family run business specialising in party accessories.  They buy in party supplies and create ‘party boxes’ tailored to the customer’s requirements.

They are an e-commerce business and operate out of a warehouse. Delivery is either by the business van or by post.  They have around 70 employees.

Job roles vary from pickers and packers to cleaners and office staff.  There has been a rise in the number of employees leaving recently.  The owners  have carried out a survey on staff morale which highlighted a number of issues the owners need to address. They are looking at strategies to help motivate their staff, with an aim of also increasing productivity.

6. Motivating workers

Question: What methods of motivation would you recommend the owners of The Party Factory implement as a strategy for motivating their employees? Please explain

​Task 2: Step 1 – identify what the question is asking

The question is about solving a problem a business has with a high labour turnover.  It is asking you to suggest appropriate methods of motivation to help increase the motivation of employees, which will reduce labour turnover and help increase productivity.

6. Motivating workers

Question: What methods of motivation would you recommend the owners of The Party Factory implement as a strategy for motivating their employees? Please explain

​Task 2: Step 2 – the context of the business

 This is a medium sized business, so they won’t have a large budget to spend on incentives, but they have employees who are not motivated which means labour turnover has increased and productivity is down.  Most employees work in the warehouse, but there are a couple of office jobs too. Think about some of the methods of motivation we have discussed and you have learnt when being taught this topic. This is about choosing methods that are suitable and appropriate for the type of business and type of job roles within it.  One method is unlikely to motivate all, so a range of motivational methods will need to be considered in this context.

6. Motivating workers

Question: What methods of motivation would you recommend the owners of The Party Factory implement as a strategy for motivating their employees? Please explain

Task 2: Step 3 – the content of your answer

 You will need to show you understand some motivational methods are suitable for this type of business with these types of jobs.  Start by identifying which methods would be suitable, then explain why they are appropriate choices for the business owners of The Party Factory.  Let’s look at a couple of methods to help you use when you try and formulate an answer to this question shortly.

6. Motivating workers

Question: What methods of motivation would you recommend the owners of The Party Factory implement as a strategy for motivating their employees? Please explain

Task 2: Step 3 – the content of your answer

Choose an appropriate method of motivation for this type of business and types of job within it, for example job rotation.  Think about what benefits job rotation brings to the workforce – why it might motivate them (interesting work, prevents boredom, flexible working due to a multi-skilled workforce). Then think about the office staff in a similar way; what other jobs could they be given that are at a similar level to the work they already do such as taking orders? You might want to think of an appropriate method suitable for all, such as a suggestion box for ideas and how you might reward workers and what the implications of this might be. How might workers feel? What might The Party Factory gain from this? Think about increased responsibility opportunities.

6. Motivating workers

Question: What methods of motivation would you recommend the owners of The Party Factory implement as a strategy for motivating their employees? Please explain

Task 2: Step 4 – writing your answer

6. Motivating workers

Job rotation could help motivate those working in the warehouse to prevent boredom by keeping things interesting. It would also help them to develop a range of skills so the owners of Party Factory have a more flexible workforce. This could allow for more flexible working which could be a motivator too. Having workers who can all pick, pack and receive stock could help with this.

For the office workers, a similar strategy could be used, but using job enlargement so they have a greater variety of similar level tasks to do.  This could be, alongside taking orders by telephone and online, asking them to help with some of the social media marketing activities to keep the job interesting and enhance their skillset. 

Both of these methods cost very little – just the initial training costs but could increase productivity in the medium to long term.  All staff could also be encouraged to make suggestions to add to the services already being offered.  A token financial reward could be given on a monthly basis to a chosen idea, such as vouchers for a shop. Employees would feel included and valued for their ideas, and the business has a more motivated, efficient and skilled workforce.

You should make a noise and action.
Each student should touch one another.

​

​HUMAN MACHINE

Organization Chart
Role of management
Leadership styles
Trade unions

​

​7. Organization and Management

​

Recall key words!

​

​7. Organization and Management

CROSS PUZZLE

​

​​ACROSS
3. is the route through which authority is passed down through an organization (3).
5. means reducing the size of hierarchy by removing one or more levels.

DOWN
1. means the number of subordinates to each supervisor/manager (3).
2. is giving authority to subordinates to make decisions and complete the tasks.
4. is the number of levels in an organizational structure.

​

​7. Organization and Management

​ Factors affecting the size of span of control

• I.            The difficulty of task

  II.            The experience and skills of workers

  III.            The size of business

    IV.            Level of hierarchy

    V.            Management style

​

​7. Organization and Management

​ Wide span of control

Advantages	Disadvantages
Less expensive as fewer managers/supervisors are needed	Fewer managers/supervisors reduce promotion opportunities
Less supervision improves workers motivation.	Less control over subordinates.
Faster communication and decision-making.	Effective communication may be difficult.

​

​7. Organization and Management

​ Narrow span of control

​

Advantages	Disadvantages
Effective communication is easier.	Communication and decision-making is often slower
Better control over workers and their work	More expensive because more managers are needed
More managers/supervisors increase promotion opportunities.	More supervision may reduce worker motivation.

Multiple Choice

In a Tall organization Structure; Span of control is ..............................

• narrow or limited
• wide or extensive

Multiple Choice

In a Tall organization Structure; levels of hierarchy are ..............................

• few

• many

Multiple Choice

In a Flat organization Structure; levels of hierarchy are ..............................

• few

• many

Multiple Choice

In a Flat organization Structure; chain of command is ..............................

• long

• short

​

​7. Organization and Management

Open Ended

Write 2 functions of management

​

​7. Organization and Management

​Functions of Management

Planning

​Organizing

​Commanding

​Coordinating

​Controlling

​

​7. Organization and Management

Role and responsibilities (5 minutes)

​Group 1: Directors and Chief Executive Officer
Group 2: Department managers
Group 3: Supervisors
Group 4: Other workers

Match

Match each of the leadership styles with the phrase that best describes it

• Do as I Say

• You Do

• What Do You Think

Authoritarian/Autocratic

Delegative/Laissez-Faire

Participative/Democratic

• Authoritarian/Autocratic

• Delegative/Laissez-Faire

• Participative/Democratic

Multiple Choice

Which is an advantage of the Authoritarian/Autocratic leadership style?

• It increases employee motivation and job satisfaction

• Time spent on making crucial decisions can be

  reduced

• Innovation & creativity is highly valued

• High level of productivity can be achieved

Multiple Choice

Which is an advantage of the Delegative/Laissez-Faire leadership style?

• It increases employee motivation and job satisfaction

• Time spent on making crucial decisions can be

  reduced

• Mistakes in the implementation of plans can be reduced

• Experienced employees can take advantage of their competence and experience

Multiple Choice

Sets goals and then leaves staff alone to get the job done.

• Democratic

• Transformational

• Laissez-fiare

• Autocratic

Multiple Choice

Communication goes both ways. Manager is usually unskilled in that industry

• Democratic

• Laissez-faire

• Autocratic

• Participative

Multiple Choice

Best style for highly specialized industries such as Public Accounting and Law

• Laissez-faire

• Democratic

• Authoritative

• Participative

​

Rock, Paper, Scissors (Tournament)

1. Find a partner

2. Play "Rock, Paper, Scissors" against each other until the first win.

3. The winner has to find a new opponent. The losing player becomes a fan of the winner. 

4. The winner plays against the new opponent, while their fan cheers for them. 

5. The winner of the second game searches for a new opponent, while the losing team joins their fan base. 

6. Repeat until there are only two opponents with a huge fan base cheering for them. The last two have to play until one player has won 2 times. 

​8. Recruitment, selection and training

Categorize

Options (13)

Cheaper

The applicants already know how the business works.

applicants might bring new ideas

wider choice of applicants with different skills and experience.

business already knows the strength and weakness of applicants.

Workers can become more motivated

conflict within workplace.

does not bring any new ideas

better candidate may have been available from outside the business.

There will still be a vacancy to fill

It takes longer to fill the vacancy

more expensive.

need induction training.

Organize these options into the right categories

Internal recruitment advantages

External recruitment Advantages

Internal recruitment disadvantages

External recruitment disadvantages

​8. Recruitment, selection and training

​Recruitment process

​

​

​BOX!

Open Ended

What are the types of training?

Multiple Choice

What are the first three stages of recruitment for hiring new people?

• Job analysis, job description, person specification

• Choose the right candidate, job analysis, job description

• Advertisement, shortlist candidates, interview

• Shortlist candidates, interview, choose the right candidate

Multiple Choice

What is a document called that lists the skills, experience, qualifications and characteristics needed for a job?

• Job analysis

• Job description

• Person specification

• Candidate

Multiple Choice

Which department is responsible for providing training and development to all employees?

• Information Technology Department

• Marketing Department

• Finance Department

• Human Resource Department

Multiple Choice

Which of the following is one reason for a business using induction training for new workers?

• to see who is staying and who is leaving the business
• to check the standard of work of all workers
• to help select the workers that to be employed by the firm
• to explain the firm’s procedures and methods of working

Multiple Choice

Training for existing workers is often used for which of the following reasons?

• to keep skills up-to-date and to improve efficiency
• to check to see which workers should be made redundant
• to explain the firm’s procedures and methods of working
• to increase the level of supervision needed

Multiple Choice

Which of the following is a possible drawback of on-the-job training?

• There will be additional expenses from travel costs.
• Workers will not gain experience of people outside the firm
• The worker won't be able to do any work during the training.
• The business will not have to employ its own training staff.

Multiple Choice

Which of the reasons is most likely to explain a business using off-the-job training?

• Workers need to be trained in operating new machinery
• The training staff in the firm have all the necessary skills
• The firm wants the cheapest training course possible.
• There is no benefit from meeting people outside of the firm

​8. Recruitment, selection and training

​Reason for reducing the size of the workforce

Match

Match the following

• termination of employment by the worker

• termination of employment due to the worker reaching retirement age

• termination of employment by the employer because the job is no longer needed.

• termination by the employer because the worker has broken company rules or is not performing work to the required standard.

• the worker does not perform their task to the required standard.

Resignation

Retirement

Redundancy

Dismissal

Incompetence

• Resignation

• Retirement

• Redundancy

• Dismissal

• Incompetence

​Internal and external communication

Open Ended

When we say communication between two or more person is effective?

​Internal and external communication

​Discuss

​Why it is important that these messages are communicated effectively? You should considered what might happen if the message is not communicated effectively.

1. Fire safety

2. Raw materials order to suppliers

3. Sales order from a customer

4. Warning to an employee who has been late for work three times in the last week

Communication barriers

​Game

​The arm and leg but blind and mute
The eye but mute and cannot walk.
The voice but blind and cannot move.

​Write communication barriers you faced. or difficulties group faced

Thank you!

Poll

How do you feel about the lesson.

• 5. I feel confused or frustrated. I need help

• 4. I feel confused. I have questions.

• 3. I feel so-so. I am starting to get it

• 2. I get it. I am feeling good.

• 1. I fully understand. I feel like an expert.