TELEPHONE HANDLING

Fill in the Blanks

Do you familiar with this person?

Learning Objective

1. Expected to handling phone call

2. Expected to making a call

   interpersonal or formal way

Multiple Choice

I'll be sure to give her the message.

• Thank you

• It's spelled T . . I . . M

• Yes. It's 532-9843.

• No Problem

Multiple Choice

I'm sorry, but he's in a meeting now.

•    

  Do you know when it'll be over?

• Thank you

• It's spelled T . . I . . M

• No. I'll call later.

Multiple Choice

May I ask who's calling?

• This is Bob Hall.

• I'll call her after lunch.

• Yes. It's 532-9843.

• No. I'll call later.

Multiple Choice

I'm sorry, but she's out to lunch right now.

• This is Bob Hall.

• I'll call her after lunch.

• Yes. It's 532-9843.

• No. I'll call later.

Multiple Choice

Could I have your telephone number, please?

• Yes. It's 532-9843.

• It's spelled T . . I . . M

• No. I'll call later.

• I'll call her after lunch.

Multiple Choice

Would you like to leave a message?

• Thank you

• Do you know when it'll be over?

• it's spelled T . . I . . M

• No. I'll call later.

Multiple Choice

Could you spell your name, please?

• It's spelled T . . I . . M

• Thank you

• Sorry, He isn't

• I don't know

Pay attention this video then analyzing by the expression of Formal or Informal Conversation!

ANALYZING VIDEO

ANALYZING VIDEO BY THE EXPRESSION FORMAL OR INFORMAL!

​EXPRESSION	FORMAL​	INFORMAL​
​BEGINING CALL	​	​
​MAKING CALL	​	​
​RECEIVING CALL	​	​
​IN THE END	​	​