CCS 10 - Types of BPO Industries

Multiple Choice

BPO that is contracted to a company's neighboring country. The cost base of these countries is still lower, but geographical proximity and cultural similarities can create an easier working relationship.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

Multiple Choice

This includes customer-related services such as marketing or technical support.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

Multiple Choice

is outsourcing contracted outside a company's home country. This is done when high-volume, low-complexity tasks are processed in a country with a significantly lower cost base than where the service has become more sophisticated.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

Multiple Choice

This includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

Multiple Choice

is an entirely different scheme. It is the practice of obtaining business-critical, high-level services from someone not employed by the company, but within the same country.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore