Quiz 13: Agile Stakeholder Management

Multiple Choice

The agile project manager has just been assigned a new project. What should the project manager do first when trying to engage the stakeholders?

• Understand your communication preferences

• Understand what communication technologies are available

• Identify the stakeholders

• Have a stakeholders meeting

The first step in managing stakeholders is to identify them. It’s only then will the project manager be able to meet with them and understand their communication requirements

Multiple Choice

The agile project manager is trying to teach project team members about agile methods. What is a major concern with the project manager have about team members and agile?

• Resistant to agile methods

• Communicating

• Engagement

• Use of high-tech low touch tools

Concerns about agile often include the project team being resistant to agile methods.

Multiple Choice

Stakeholder engagement is one of the key success to an agile project. What can the agile project manager do to keep them engaged throughout the project?

• Short iteration and releases with the most valuable feautures

• Long iterations and releases with little features

• Long iterations and releases with the most valuable features

• Short iterations and releases every six months

Short iterations and releases with the most valuable features will keep stakeholders consistently involved in the project by having them in the Sprint review meeting and the release planning.

Multiple Choice

What can the agile project manager use in the agile charter as a brief way to describe the goals of the project?

• Project descriptio

• Iteration description

• Deliverable description

• Project tweet

The project tweet will describe the project goal in 140 characters or less.

Multiple Choice

During a meeting with the agile project team the project manager is concerned that communications between the team and the customers are causing conflicts and disagreements. What communication method to the project manager suggest?

• More frequent phone conversations

• More frequent face-to-face conversations

• More frequent email conversations to keep a written track of the conversation

• More frequent paper conversations to keep the track of the written conversations

In agile face-to-face conversation is known to be more effective and engaging.

Multiple Choice

The team is conducting a brainstorming session in which their paths in a token around and who has the token can speak. What brainstorming method is this?

• Quiet writing

• Round Robin

• Free-for-all

• Token passing

Round Robin brainstorming is done when you pass a token around to ensure everyone will have a chance to speak

Multiple Choice

The agile project manager has met one of the key stakeholders to understand how that stakeholder would define the success of the release. What collaboration game can best be played?

• Speedboat

• Prune the product tree

• Information success gathered

• Remember the future

Remembered the future is a collaboration game that acts stakeholders to imagine that an upcoming release was successful and to look back on what made it a success. This will allow stakeholder to define the success criteria for the release.

Multiple Choice

Being an agile project manager requires an individual to be able to understand how others are feeling and being able to influence them. What critical soft skill with the project manager need to have in order to do this?

• Facilitation

• Active listening

• Negotiation

• Emotional Intelligence

Emotional intelligence is the skill to identify, assess, and influence emotions of ourselves and others around us.

Multiple Choice

The negotiation between the team members and the outside consultants have broken down and the two sides cannot come to an agreement. Which of the following could have led to this?

• There were room for give-and-take on both sides

• There was no room for give-and-take on both sides

• Two team members were willing to give

• They allowed everyone to investigate the options and trade-offs

Good negotiations will allow everyone to investigate the options and trade-offs. It’s most effective when interactions between people are positive and there are room for give-and-take.

Multiple Choice

Two team members have gotten into an argument that has led to a physical altercation between them. What is the first step that must be done immediately?

• Separate them

• Understand what led to this

• Have them explain your points of views

• Speak to other team members to understand what happened

When managing team members that have a conflict level of five: world war, the best first step would be to separate them so there is no more physical harm.

Multiple Choice

The agile manifesto states individuals and interactions over?

• Processes and tools

• Processes and methods

• Documentation

• Following a plan

The agile manifesto values individuals and interactions over processes and tools.

Multiple Choice

According to the cost constructive model, the people factor is how many more times costly than tools and processes?

• 10

• 11

• 12

• 3

The cost constructive model has the people factor score of 33 and a tools and processes score of 3. It scores people 11 times more than tools and processes.

Multiple Choice

When building an agile project team is important for the project manager to ensure the agile team is?

• Self-organizing

• Staffed with team members with specialized skills

• Computer savvy and able to use the latest in technology

• Able to communicate through the use of technology

The characteristics of an agile team should be self-organizing and directing while preferring the use of low-tech high touch tools. The agile team should also be generalizing specialists that is able to share work with each other.

Multiple Choice

Agile project teams should have fewer than __________ members?

• 5

• 10

• 12

• 14

The agile project teams should remain small and have fewer than 12 members.

Multiple Choice

What should the agile project manager implement to ensure that team members are encouraged to experiment with new processes and methods?

• A safe place for experiments

• A strict change control process for experiments

• A team review for experiments

• Theres should be no experiments when a project is executed

A safe place for experiments will allow project team to try new methods and encourage them to learn new techniques and processes.

Multiple Choice

What does the Ha mean in the Shu-Ha-Ri Model of Skill Mastery?

• Obey the rules

• Move away from the rules

• Create your own rules

• Dont follow the rules

The Ha in Shu-Ha-Ri Model of Skill Mastery means to be moving away from the rules.

Multiple Choice

During what level of the Tuchman’s letter should the agile project manager be directing the team?

• Forming

• Storming

• Norming

• Performing

During the forming stage the project manager should be directing the team on what should be done on the project.

Multiple Choice

The agile project manager has noticed a lack of communication among the team members due to the geographical boundaries that separates the team members. What would be the best approach for the project manager to take in order to resolve this?

• Set up a co-location

• Ask team members to restict the usage of telephones

• Ask team members to use more virtual meetings

• Required the use of Kanban

One of the best methods to ensure effective communication with team members is to set up a co-location. Although co-locations can be difficult with geographical boundaries that could be set up virtually.

Multiple Choice

Two team members were having a conversation about how to fix a particular function. One team member has overheard this conversation and is able to fix their own function without asking for help. What does this illustrate?

• Tacit knowledge

• Osmotic communication

• Common communication

• Low-tech communication

Osmotic communication occurs when information flows among team members during everyday conversations.

Multiple Choice

One of the key stakeholders on the agile project has asked to be shown what work has been completed on the project. What agile tool would best display this to the key stakeholder?

• Burndown chart

• Velocity chart

• Burnup chart

• Work chart

Burnup chart will visually display work that has been completed on the project.