Thanks for the Feedback by the GOATS

Thanks for the Feedback

Presented by the GOATS AKA Social Studies Department

Open Ended

What is one way you have tried to implement feedback in the past?

Open: Often skipped but gives purpose of the conversation

Body: listening, asserting, processing, problem solving

Close: clarify commitments, action steps, follow up

​​Parts of a Convo

​1. Identify the type of feedback

2. Suggestion or command

3. Final or negotiable?

​​Clarify Purpose

• Mirror neuron response

• wired for empathy

• trouble with curiosity when feeling triggered

​​​ ​ Internal Voice

​Trigger Internal Voice

"That's wrong!" "That's not helpful!"
Truth "After all I've done for you?"



Relationship "You're the problem, not me."



Identity "I screw everything up."
"I'm doomed."

Impacts that I am having I may not be aware of because of my blind spots


can you give me an example?

Truth

​ What are each of us contributing to the issue?




what is most upsetting to you and why?

Releationship

​ What is my wiring-how do I talk myself through?




what could I change that would matter most?

​​Identity

​Pitfall: "That advice is wrong."
Better: "I disagree with that advice."


Pitfall: "You're a self-centered jerk!"
Better: "It's hard for me to focus. I think we need to discuss how I feel as well as your feedback."


Pitfall: "It's true. I'm helpless."
Better: "I am surprised by all this and it is a lot to take in. I want some time to digest this."

Multiple Choice

What are the different parts of a convo?

• Intro, middle, end

• Open, body, close

• blue, red, yellow

• Open, body, confrontation

• Figure out what you've agreed on

• So not to be disappointed by lack of progress

• "Let's talk tomorrow."

​

​Close with a Commitment

• "I react better when you present your feedback as an idea"

• Discuss roles and mutual expectations-negotiate

​​Coach your Coach:

• do not erect barriers

• do not make demands

​​Coach your Coach is NOT:

Try Small Experiments

• some

• sometimes

​It's not all and always

• try it on

• try it out

Don't Decide Immediately

Invite Them In

two co workers both want to share advice with each other but they feel uninvited to offer help

​Example:

• ask for help

• open up

• make list to stay on track

​Try:

Multiple Choice

Coaching your coach is NOT

• negotiating

• to be done with your boss

• making demands

• getting in sync