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Lesson 5 -Change Management

Lesson 5 -Change Management

Assessment

Presentation

•

Other

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University

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Hard

Created by

M.Parthiban Munuswamy

FREE Resource

53 Slides • 40 Questions

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​Change management

​Change management

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Multiple Choice

What is a focus of change management?

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Reducing uncertainty

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Implementing complex changes

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Managing hair changes

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Increasing acceptance of changes

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Multiple Choice

What is an important aspect of organizational changes?

1

Managing Belgian beds

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Building internal chains

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Managing time

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Designing effective change processes

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Multiple Choice

What is a challenge for organizations according to the text?

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Constantly changing customers and businesses

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Static work environments

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Limited ability to adapt

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Lack at individual and organizational levels

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Multiple Choice

What is emphasized as important for organizations in the text?

1

The implementation of complex changes

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Managing hair changes

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Avoiding changes

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Increasing acceptance of changes

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Multiple Choice

What is a focus of the specialists in the business according to the text?

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Building internal networks

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Managing Belgian beds

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Designing effective change processes

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Managing time

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Multiple Choice

What is a challenge for organizations according to the text?

1

Limited ability to adapt

2

Constantly changing customers and businesses

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Static work environments

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Lack at individual and organizational levels

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Multiple Choice

What is an important aspect of change management?

1

Increasing acceptance of changes

2

Implementing complex changes

3

Reducing uncertainty

4

Managing hair changes

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Multiple Choice

What is emphasized as important for organizations in the text?

1

The implementation of complex changes

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Managing hair changes

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Increasing acceptance of changes

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Avoiding changes

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Multiple Choice

What is the first stage in Kurt Lewin's Unfreeze - Change - Refreeze Model?

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Change

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Refreeze

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Melt

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Unfreeze

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Multiple Choice

What is the purpose of the Unfreeze stage in the change process?

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To communicate why the change is necessary

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To check if people are using the new processes

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To celebrate the change

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To implement the change overnight

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Multiple Choice

What should be done during the Change stage of the change process?

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Implement the change overnight

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Communicate how the change will benefit people

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Give people no time to adjust

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Ignore people's doubts and concerns

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Multiple Choice

What is the final stage in Kurt Lewin's model of change management?

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Unfreeze

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Melt

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Change

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Refreeze

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Multiple Choice

Why is it important to celebrate everyone's hard work in making the change a success?

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To create more doubts and concerns

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To discourage future changes

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To help people find closure

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To avoid implementing new processes

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​https://www.youtube.com/watch?v=MjuGmhYhxgA

​Force Field Analysis Quiz

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Multiple Choice

Who created the technique of force field analysis?

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Kurt Lewin

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Albert Einstein

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Isaac Newton

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Sigmund Freud

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Multiple Choice

What does a longer arrow in a force field analysis diagram indicate?

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Irrelevant information

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Less powerful force

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More powerful force

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No impact on the proposal

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Multiple Choice

In force field analysis, if negative forces are more powerful than positive forces, what will happen to the proposal?

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It will have no impact

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It will be rejected immediately

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It will be easily accepted

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It will be very difficult to adopt

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Multiple Choice

What does the black line in the force field analysis model represent?

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Current state

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Employee rejection

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Desired state

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Employee productivity

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Multiple Choice

What is the main purpose of conducting a force field analysis?

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Ignore negative forces

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Avoid positive forces

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Increase employee rejection

4

Identify where a proposed change may face difficulty

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Multiple Choice

According to John Kotter's 8-Step Change Model, what is the first step to initiate change?

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Build on the change

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Recognize and reward people

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Keep communicating the vision

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Create a sense of urgency

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Multiple Choice

What is the purpose of creating a vision for change in the change management process?

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To explain the values central to the process

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To recognize and reward people

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To create short-term wins

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To build on the change

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Multiple Choice

What is one of the key responsibilities of a powerful coalition in change management?

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Recognize and reward people

2

Keep communicating the vision

3

Create short-term wins

4

Show support for the idea

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Multiple Choice

What is the importance of removing obstacles in the change management process?

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To build on the change

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To create short-term wins

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To help team members progress

4

To recognize and reward people

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Multiple Choice

Which step in Kotter's Change Model involves talking about the vision frequently and embedding it in everything you do?

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Creating short-term wins

2

Keep communicating the vision

3

Building on the change

4

Anchoring the change

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Multiple Choice

According to John Kotter's 8-Step Change Model, what is the first step to initiate change?

1

Build on the change

2

Recognize and reward people

3

Keep communicating the vision

4

Create a sense of urgency

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Multiple Choice

What does the Adkar framework acronym stand for in change management?

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Action, Determination, Knowledge, Adaptation, Resilience

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Awareness, Desire, Knowledge, Ability, Reinforcement

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Analysis, Development, Knowledge, Adaptation, Reinforcement

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Awareness, Determination, Knowledge, Ability, Resilience

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Multiple Choice

Why do people decide to make a change according to the text?

1

To please others and seek approval

2

To avoid any challenges in their current situation

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To follow the crowd and be trendy

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To achieve a positive result worth the effort

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Multiple Choice

What is the purpose of the Oxford Purchase mentioned in the text?

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To gain greater control of spending

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To reduce efficiency in the workplace

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To increase unnecessary expenses

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To confuse employees with new systems

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Multiple Choice

What is the main reason for people needing to change their ways of working according to the text?

1

To be successful in implementing changes

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To maintain the status quo

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To resist any form of progress

4

To challenge the authority figures

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Multiple Choice

What is the example given in the text regarding a change in responsibility?

1

Employees resisting all changes

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Managers restructuring the office layout

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Designers creating new software

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Editors uploading text to an online platform

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Multiple Choice

What does Holly need in order to be willing and able to take on a change according to the text?

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Information, Motivation, Training, Support

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Awareness, Desire, Knowledge, Ability

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Analysis, Adaptation, Practice, Reinforcement

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Action, Determination, Knowledge, Ability

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Multiple Choice

What is the purpose of open-plan offices mentioned in the text?

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To increase collaboration and teamwork

2

To create a sense of hierarchy

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To limit communication between departments

4

To isolate employees from each other

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Multiple Choice

What is the main characteristic of successful changes according to the text?

1

They happen without any planning

2

They avoid any form of adaptation

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They require people to change their ways of working

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They are always met with resistance

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Multiple Choice

What is one of the causes of resistance to change?

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Lack of interest in current work

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Excitement for new opportunities

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Fear of the unknown

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Immediate acceptance of change

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Multiple Choice

How can resistance to change be managed effectively?

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Ignoring employee concerns

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Celebrating successes

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Avoiding communication about the change

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Creating a sense of complacency

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Multiple Choice

Why is it important to involve employees in the change process?

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To increase resistance

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To make the change process faster

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To make employees feel invested in the outcome

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To decrease productivity

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Multiple Choice

What strategy can help employees feel more prepared to adapt to change?

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Being impatient with employees

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Not communicating openly about the change

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Offering training and support

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Ignoring concerns and problems

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Multiple Choice

What should be emphasized when managing resistance to change?

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Creating a sense of complacency

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Avoiding any communication about the change

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Benefits and opportunities of the change

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Negative aspects of the change

74

Multiple Choice

How can employees be motivated to support the change?

1

Not celebrating successes

2

Ignoring their concerns

3

Being impatient with them

4

Listening and addressing concerns

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Multiple Choice

What should be used to support the case for change?

1

Data and evidence

2

Rumors and misinformation

3

Ignoring any feedback

4

Avoiding any communication

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Multiple Choice

What is the main goal of managing resistance to change?

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Getting rid of all resistance

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Finding ways to address and manage it effectively

3

Creating more resistance

4

Ignoring resistance completely

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