On the phone

On the phone

Open Ended

Put the bold words in the correct order:

Hi, Chris. Sandra is this.

Open Ended

Put the bold words in the correct order:

Hi, Sandra. call returning I'm your.

Open Ended

Put the bold words in the correct order:

So I'm have we afraid only a record of the black ink.

Open Ended

Put the bold words in the correct order:

add I can the colour ink to your order now.

Open Ended

Put the bold words in the correct order:

create I'll a invoice new.

Open Ended

Put the bold words in the correct order:

you send I'll copy a of the new invoice today.

Open Ended

Put the bold words in the correct order:

No. can I the team ask to add it to your order.

Open Ended

Put the bold words in the correct order:

Can help I you anything with else?

​Listen and repeat

​1 Hi, Chris. This is Sandra.

2 Hi, Sandra. I'm returning your call.

3 So I'm afraid we only have a record of the black ink.

4 I can add the colour ink to your order now.

5 I'll create a new invoice.

6 I'll send you a copy of the new invoice today.

7 No. I can ask the team to add it to your order.

8 Can I help you with anything else?

Thank you!