Telephoning XI TKPD-Ms. May

Draw

How is your mood today ?

Open Ended

What else should we put into the agreement to enhance the class culture, especially in studying English ?

1. What is the case ?

2. Why didn't the officer arrest the old lady ?

3. Why do you think the officer delay it ?

What do you think of this conversation?

Categorize

Options (12)

Good morning, You are calling CV. Makmur Abadi . How can I help you?

Hello, CV. Makmur Abadi, Pamela speaking. How may I assist you?

Good afternoon, CV. Makmur Abadi. This is Pamela

May I ask who’s calling, please?

Could I have your name and contact number, please?

Would you mind telling me where you’re calling from?

I’m calling to inquire about the invoice you promised.

I’d like to speak to Mr. Thomas regarding the meeting venue tomorrow.

Could I please talk to someone in the Sales Department

Could you hold on for a moment, please?

 Just a moment while I check that for you.

Please hold the line.

Organize these options into the right categories

Greet/Open a Call

Ask for the Caller’s Information

Purpose of the Call

Ask to Wait

Categorize

Options (14)

I’ll put you through to Ms. Shanon.

Let me transfer your call.

I’ll connect you now.

I’m sorry, Ms. Shanon is not available at the moment. Can I take a message?

I’m afraid the line is busy. Would you like to hold, or should I take a message?

Could you please call back later?

Can I take a message?Would you like to leave a message?

Please let Ms. Shanon know that Simon called regarding the meeting.

Would you like to leave a message?

Thank you for your call.

Is there anything else I can help you with?

Have a great day!

Goodbye, and thank you for calling.

 I apologize for the inconvenience. Let me transfer your call.

Organize these options into the right categories

Connecting the Call

Busy Line or Unavailability

Messages

Ending the Call

Dropdown

Complete the dialog below accordingly !

Mr. Johnson:  Good morning, this is Mr. Johnson from Mandala Construction. ​ ​​

Select answer

…[1]

Jane :  Good morning, Mr. Johnson. This is Jane, Mr. Smith's assistant. How can I assist you?

Mr. Johnson:  I’d like to arrange a meeting with Mr. Smith to discuss the new project proposal. ​

Select answer

…[2]

Jane:  Let me check the schedule! Mr. Smith is available on Tuesday at 10 AM. Does that work for you?

Mr. Johnson:  Yes, that works perfectly. ​

Select answer

…[3]

Jane:  Sure, I’ll confirm the meeting here for Tuesday at 10 AM. Is there anything else you need?

Mr. Johnson: ​

Select answer

… [4]. Thank you for your help.

Jane:  You’re welcome. I’ll send a confirmation email shortly. Have a great day!

Mr. Johnson:  Thank you, you too. ​

Select answer

… [5]Jane:  Goodbye.

Video Response

Reflexion time !

How do you think you did to day ?

What did you learn today ?

Why ?
Record your answer in 10 seconds !

You may answer in Indonesian !

Open Video Recorder